Pink Elephant

🎤 Keynote Announcement

We're thrilled to welcome James Lawrence – the Iron Cowboy – to the Pink27 stage!

50 Ironmans in 50 days across all 50 states. Then 100 full-distance triathlons in 100 consecutive days. His keynote, Redefine Impossible, is about purpose, resilience, and refusing to settle for average.

Join us February 1-4, 2027 at the Bellagio Hotel, Las Vegas.
https://www.pinkelephant.com/en-US/pink27/world-best-ITSM-event

Your ITSM processes aren't broken. They're just not talking to each other.

Most IT teams optimize processes in isolation – incident management here, change management there. But when processes don't share data, triggers, or outputs, the gaps between them are where things go wrong.

That's the core idea behind integratedITSM: stop managing processes as silos. Start managing them as a system.

👉 Learn how in the integratedITSM Essentials course:
https://www.pinkelephant.com/en-US/Course/IT-service-management-Integrated-ITSM-Essentials

🎉 Keynote Announcement!

We’re excited to welcome Chester Elton – #1 NYT best-selling author and the “Apostle of Appreciation” – to the stage at Pink27!

Join his keynote:
Leading Through Uncertainty: Reducing Anxiety and Driving Performance

Check it out:
https://www.pinkelephant.com/en-US/pink27/world-best-ITSM-event

Are your ITSM processes actually integrated… or just documented?

Disconnected processes lead to gaps, inefficiencies, and inconsistent outcomes.

integratedITSM Essentials shows how to design and manage ITSM as a complete system – not a collection of siloed processes.

Learn more:
https://www.pinkelephant.com/en-US/Course/IT-service-management-Integrated-ITSM-Essentials

integratedITSM Essentials This course provides IT professionals with the knowledge required to understand IT service management as a quality system, and for ensuring IT services are provisioned and supported to high standards of effectiveness, availability, reliability.