Glentcom Solutions

eneral services provider. GlentCom Solutions will be known for offering reliable and efficient general services mentioned in the preamble throughout Zambia. We will be dedicated to handling clients’ and to ensure expeditious general business process. With us punctuality will be guaranteed by our staunchness in clients in terms of delivery.
1.1 Brand Name
Although the company has wide variety of services to offer, the most important tool will be personalized services. At GlentCom Solutions, customer services have been reinvented as the cutting edge of competitiveness in the general business sector. As competition has become more intense, service quality has become a crucial determinant for creating overall customer satisfaction. Championed by a well-established network from supplying lines to other prominent ones, we will be a reputed name not only in the domestic market but worldwide as time clocks. We will strive to be a prominent general dealer and service provider by covering wide range of general services and providing solutions. The Company will offer consolidation of any kind of transactions with the clients. We will aim to be renowned as an eminent general service provider in spheres mentioned above.
1.2 Business Relations With Other Partners

With its eminent ideology, the company will enjoy good relationship with other business partners, agents and other enabling smooth, secure and prompt solution delivery to clients. The company will take a personal interest in every transaction handled. It will also take care in the proper confidentiality of clients, whatever it may be, and give it the attention it deserves. The company will create a global network of general business dealings and professional team members along with superior industry standards so as to provide a strong and secure base for all the requirements and needs of the clients and to top it up with insurance cover. The company will also join membership to several international professional associates.
1.3 Continuous Quest For Excellence
GlentCom Solutions will be committed to the continuous quest foe excellence, offering efficient and effective solutions in all general dealings, to achieve the set-out goals the company will adopt the most modern techniques and professional tools to communicate and deliver services faster so as to allow a better service to the customer with increased efficiency.
1.4 Highly Committed Professional Staff
All transactions will be rendered by highly committed professionals who have had the capability of providing highly skilled services like no other. The company will ensure that all staff responsible to execute all the works are highly trained and have ample experience and that excel in handling all the works with great proficiency and confidence, leading the company ahead in the general business market.
2.0 Business Objective
Our business objective is to provide a world class service in general dealings and solution providing of all modes for its customers while, at the same time, providing a professional and friendly work modes for its customers and employees and uncompromising continuous quality improvements on all services. Management and its staff will take pride in the fact that GlentCom Solutions is competitive with the largest general dealers’ whole having a very close working relationship with customers.

2.1 Core Values
2.1.1 Philosophy
Our working philosophy is to ensure that our customer always comes first.
2.1.2 Trust And Openness
“We believe every customer is worth dealing with”
2.1.3 Mutual Respect
“We believe in respecting the dignity of individuals”
2.1.4 Quality -
“We are dedicated to customer driven quality, constantly striving to improve our process & services guided by the changing needs of the customers”
2.1.5 Excellence -
“We believe in continuously improving upon our own benchmarks”
2.1.6 Customer Orientation -
“The concerns & needs of the customers are the guiding force behind all our endeavours”
2.1.7 Objective
The company’s objective is to maintain its professional identity and principles.
2.1.8 Principle
The principle of the company is that; “Beyond Service Delivery”.

3.0 Mission & Vision
3.1 Mission
3.1.1 Our mission is to constantly exceed customer expectation by providing superior general solutions in the business market.
3.1.2 We will endeavour to make this possible by recognizing that no two customers are alike, therefore forming a symbiotic relationship and fulfilling individual needs.
3.1.3 We will approach every need of our customer with utmost flexibility because we will aim to concentrate not on the processes but the end result.

3.2 Our Vision
Our vision is to provide a specialized service and general solutions to our customers that encompass high quality innovative services, as we struggle to become the market leader and trend setter in the southern Africa region.

4 Services Quality
We believe that service is a major component in this sector and we never hesitate in raising the bar when it comes to quality. Depending on the interest and requirement, timely services will be offered to our valued customers. Complete secrecy will also be maintained while communicating with the clients. We will also keep in mind that the means of transactions are of international quality standards.
4.1 Customer Satisfaction
For us customers are the most valuable, therefore we will strive to exceed the customer’s expectation. Using superior methodologies, we will ensure total safety of our transactions. We believe that our customer’s trust in our capabilities will prominently place us in the industry. This will also enable us to stand in the industry from our industry competitors. To ensure effective services to our clients, we will follow the following set of actions:
• Timely action on client’s business inquiries
• Timely delivery

4.2 Support Services
Our professionalism and way of doing business will keep us in good standing with customers and agencies in related business both locally and internationally with time to come.
5 The Team
In all our endeavours, we will be guided by a team of professionals who will strive hard to deliver the best services to our clients. Our team will consist of an experienced blend of highly skilled specialists who will focus on operating models that does integration between the customer & us across the extended business chains. Our team will also develop skills in strategic sourcing & planning, Operations, Strategy, Fulfilment Operations, Customer Services. Why Us
Why should a client choose GlentCom Solutions for their general business and financial management? Due to the following reasons we will be able to create a niche for ourselves in the market.
5.1 Customized Solutions
• Customizing end-to-end performance with a client.
• Improving customer relationships will be accomplished by planning efficiencies in advance with our APS (Advanced Planning Solution).
• Our customized solution will increase both customer ‘top & bottom line’ and hence building a stronger balance sheet.

5.2 Development
• Developing & providing solution to our clients’ specifications.

5.3 Specialized Customer Care

• Personalized customer care
• Qualified team
• Prompt services

5.4 Clientele
Our consortium will be the manifestation of our hard work and growing business. Our team of professionals will enable us to provide quality services to our clients. It is envisaged that our stance on the ground of quality, punctuality, commitment, our exemplary services at cost effective rates will earn us a huge clientele.