InterAction Training

Customers don't stay loyal because of transactions. They stay loyal because of relationships.

In today's competitive environment, products and services can often look very similar. What makes the difference? The experience customers have with the people who serve them.

Join Janice Branch for "The 10 Must Have Skills for Customer Success" and explore the skills that help employees build trust, strengthen relationships, and create loyal customers who keep coming back.

📅 July 23, 2026
⏰ 1:30–3:30 PM CT

Participants will learn practical strategies to strengthen communication, problem-solving, professionalism, confidence, and other essential customer service skills that drive long-term success.

Perfect for customer contact personnel, supervisors, trainers, and leaders responsible for customer-facing teams.

👉 interaction-training.com/event/the-10-must-have-skills-for-customer-success072326/

Let’s be honest—some employee situations don’t fix themselves.

Avoiding them doesn’t help.
Repeating the same conversation doesn’t help either.

If you’re dealing with performance issues, team conflict, or disengagement, this session gives you a clearer path forward.

Dealing with the Tough Employee Stuff is happening next week.

🗓 Thursday, June 18
⏰ 1:30–3:30 PM CT

You’ll walk away with:
• Practical ways to coach and correct behavior
• Tools to handle tough conversations
• Strategies to document, follow through, and improve outcomes

This is real-world, practical guidance—built for leaders managing real teams.

👉 Reserve your spot before it fills.
👉 https://interaction-training.com/event/dealing-with-the-tough-employee-stuff-utilizing-coaching-and-improvement-plans061826/

Being a branch manager today means balancing people, performance, and pressure—every single day.

And most are doing it while juggling constant pressure.

Join Vicki Kraai from InterAction Training for this live webinar:
Branch Manager Best Practices: Leading an Exceptional Branch

🗓 Thursday, May 7, 2026
⏰ 1:30–3:00 PM CT

In this session, you’ll learn how to:
• Strengthen team engagement and accountability
• Balance results with relationships
• Coach employees for stronger performance
• Elevate the customer experience at the branch level

Built around real-world banking scenarios, this session delivers practical tools you can apply immediately.

Designed for branch managers, supervisors, and leaders responsible for team performance and development.

👉 Register here and lead your branch with greater clarity and confidence. https://interaction-training.com/event/branch-manager-best-practices-leading-an-exceptional-branch050726/