Lab New England

o its end-user customers by providing an ongoing face to face relationship with the scientists. The scientist customer is engaged on a technical and personal level so that LabNewEngland can solve customer problems and thus become a resource to the scientist, rather than just a catalog. This personalized, technically competent relationship between the end user scientist and LabNewEngland leads to information and ideas back to the original manufacturer partners, which often leads to new and improved product ideas. LabNewEngland conducts business by employing the following guiding principles. We build the business by focusing on existing customers rather than the hit and run rule needed in some capital equipment companies. We attempt to establish relationships with the people in the lab. We visit them often for short periods. We believe that this personalized focus can play an increasingly important role in the distribution and sale of scientific products in the years to come. LabNewEngland has a core group of products and manufacturing partners. We will add product lines when there is product synergy and a opportunity for a strong business partnership with the manufacturer.