Sleep Inn-Waukee

Stay well-rested at Sleep Inn hotels. During your next stay with us, enjoy complimentary, ad-free access to the BetterSleep app and immerse yourself in gentle sounds, meditations, and bedtime stories to achieve a more peaceful, soothing sleep.

Sleep Better When Traveling | Sleep Inn by Choice Hotels® Spend a restful night at Sleep Inn Hotels. Our amenities help you wind down before bed with calming sounds, meditation, comfortable bed, & a nice cup of tea.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**ALL APPLICANTS WHO COME IN FOR AN INTERVIEW WILL BE ENTERED INTO A DRAWING FOR A FREE NIGHT'S STAY**

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus

Interviews available Wednesday 12/8 9:00am-12:00pm & 1:30 - 4:00pm. Call to schedule a time, or just stop in. Interviews will be held at our West Des Moines Sleep Inn at 885 S. 51st Street
Just off I-35 & Mills Civic Pkwy, behind the Steak & Shake.

We hope to see you there!