Spitfire

Recommendation #6 to increase trust! Create opportunities for people to participate and make sure they feel heard and included. If people feel heard, they’ll feel safer when opening up, creating an avenue for trust building. Learn more about how to earn in our guide: https://www.spitfirestrategies.com/trust

Listening and empathy are key to cooling community tensions. As Amanda Ripley says "Most of us do not feel heard most of the time. That’s because most people don't know how to listen. We jump to conclusions" Check out our latest blog from Spitfire founder Kristen Grimm teaching leaders to build civil discourse, not discord.

Building civil discourse, not civil discord: Seven actions leaders can take No leader wants to call the police on community members. When conversations break down, resulting in violence or the threat of it, leaders rightly ask: What could we have done differently to prevent this situation?