Glance

June is Internet Safety Month, and the experts at Cowbell are breaking down the real risks and real steps businesses can take to get ahead of cyber threats.

At Glance, we:
👉 Safeguard sensitive data by never transmitting, storing, or accessing it
👉 Slash password reset tickets, the top support issue
👉 Join sessions with instant context, keeping sensitive data private

https://hubs.la/Q03rSWJR0

Filing taxes can be confusing, and customers need confidence that they’re getting the maximum refund. Intuit, the maker of TurboTax®, wanted to stand out in a competitive market by delivering a premium, hands-on customer experience.

By integrating Glance Guided CX, Intuit enabled tax experts to visually engage with users in real time. With cobrowsing, screen sharing, mobile app sharing, and agent video, experts could see exactly what customers saw and guide them through their returns. This seamless support worked across desktop, browser, and mobile while meeting strict privacy and security standards.

https://hubs.la/Q03plwWR0

Let’s face it — we live on our phones. From texting friends to ordering groceries, nearly everything happens on mobile now. So why is it that when we need help from a company, we’re still expected to jump on a desktop or dial into a support line?

It’s time for customer experience to catch up.

https://hubs.la/Q03mNl7h0