The Rikess Group

Really great write up on the show. It really summarizes a lot going on in the automotive industry right now too. Thanks, Brian!

Five Things You Probably Missed at NADA '23 - Cox Automotive Inc. As the old saying goes, “Everything is bigger in Texas.” And that was certainly the case last month at the annual NADA convention: The attendance, energy, and even the Cox Automotive booth were bigger than I’ve seen in recent years. NADA returned to Texas for the first time since 1992, and Dal...

Transition your dealership to a Single Point of Contact (SPoC) operation in order to provide better customer service and streamline sales processes. With a Single Point of Contact strategy, customers have a dedicated representative to guide them through the entire sales process, from initial inquiry to final delivery. This can help to improve customer satisfaction, increase efficiency, and reduce friction for both customers and dealership employees. Additionally, having a Single Point of Contact can help to build stronger relationships with customers, leading to increased loyalty and repeat business.

Learn more in our first article of a series dedicated to the Single Point of Contact sales philosophy: https://www.linkedin.com/pulse/what-single-point-contact-spoc-selling-why-does-my-dealership-

What is Single Point of Contact (SPoC) Selling and Why Does My Dealership Need it? Mike Anderson — President of The Rikess Group I would like to tell you why YOUR dealership needs a 21st-century sales solution and why Single Point of Contact (SPoC) IS THAT sales solution. This is the 1st in a series of 6 articles that will outline the SPoC roadmap: Part 1: What is SPoC? Part 2: ...