SONO

I don’t care how awesome your hospice is, how great your nurses are, or how well polished your business process is. You will eventually serve a patient who is impossible to please. Whether it’s the patient’s son, husband, granddaughter, or the patient themselves, you will have an upset patient on your hands. It’s simply a matter of time.

How to Handle Patient Complaints — SONO Here’s the deal. You serve literally hundreds of patients every single day, and for some, it’s thousands. And we all know the turnover that comes with working in the hospice industry - meaning, you aren’t serving the same 120 patients year after year. Nope, you get a new crop every 2 months.

Many hospices do not realize that most of the major DME management companies and vendors collect your data and purposely do not share it with you. While they share an attractive PDF document monthly which doubles as your invoice and specifies nonformulary usage, the details of the formulary utilization are hidden from you.

It’s My Data, Why Can’t I Get It? — SONO Many hospices do not realize that most of the major DME management companies and vendors collect your data and purposely do not share it with you.

The final rule is out, and changes are coming. I can imagine this is no surprise to hospice executives as this is all stuff you’ve seen before. Either way, we wanted to give you a quick heads up as to what’s changing and how it will impact your hospice.

Hospice Reimbursement Rate Changes Coming in October 2020 — SONO This means, you can (probably) expect a 2.57% decrease to your total reimbursement starting in October of 2020. 

Curious about Medical Ma*****na?

Here are 16 questions and answers with one of the most forward-thinking Medical Ma*****na practitioners in the United States - Dr. David Sine.

Medical Ma*****na in Hospice and Palliative Care — SONO First, the majority of people, especially the people that I see when I do a consult, think that medical ma*****na involves smoking. And honestly I think this is a good representation of the public impression as a whole. And if they don’t think it’s smoking, they picture having to eat edibles lik...