Better Direct LLC.

Start of the New Year right... with us! We're looking for some new friendly faces to join the Better Direct family! Use the link below for the list of job opportunities and descriptions we're currently offering. Or you can submit your resume to [email protected]

https://www.linkedin.com/jobs/view/984484890/?refId=YlFxgiSCQdS8ekoY5O043Q%3D%3D

We are looking for a customer-oriented service representative. A customer service representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities


Manage large amounts of incoming emails, quote requests and calls

Generate sales from the leads that are provided to them daily

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Skills


Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent phone and email communication


Ability to multi-task, prioritize, and manage time effectively