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Business Applications - It's Time to Re-Think Things CRM

Business Applications – It’s Time to Re-Think Things Recently, I found myself looking in the Google Play Store for a mobile app to solve some issue. I found several options that were close, but none met my need perfectly. My choices were: a) continue…

Two Experts on the Future of SharePoint: Internet of Things http://wp.me/p25uZE-5m7

Two Experts on the Future of SharePoint: Internet of Things This article excerpt, by Caroline Marwitz, originally appeared here: SharePoint, Meet IoT Geoff Evelyn discusses the touchpoints between SharePoint and IoT in his article “SharePoint and the Internet of Things.” You might be saying, “What touchpoints? How does SharePoint come into play? It can’t talk to my car/refrigerator/factory/solar panels/whatever.” True, SharePoint doesn't monitor or create data, but it’s a platform that can be used for displaying the resulting data via dashboards, storing and surfacing data, or connecting data sources to human eyeballs.

Oracle Study Finds Customer Service Lacking For Many Companies http://wp.me/p25uZE-5i5

Oracle Study Finds Customer Service Lacking For Many Companies Customer service is an important aspect of business that a surprising number of companies overlook. CRM can help your company create more personal customer relationships and give your business an edge over the competition. This article excerpt, by Dan Heilman, originally appeared here: While companies are investing in new technologies to realize the business benefits of modern customer service best practices, 62 percent don’t grasp the full importance and impact customer service can have when it is an organizationwide strategic goal.