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With the $200 billion contact center industry growing more complex every day, executive and front line vendor management decision makers trust CustomerServ® to help them select the right outsourcing relationships. At no-cost or risk, our proprietary matching process aligns our clients with outsourcing partners that match perfectly. Contact center outsourcing is a necessity for many companies and t
08/31/2021
There is an unprecedented surge in demand for outsourced call center services. Learn about the reasons why outsourcing is a preferred strategy to help solve for staffing and other challenges.
Why is Call Center Outsourcing Demand Surging? Demand for outsourced call centers is becoming increasingly relevant. In 2020, brands, organizations, and government agencies quickly learned that they were ill-equipped to manage the dramatic impact of COVID-19 on their call centers.
07/30/2021
CustomerServ is pleased to announce an expanding partnership with CCI by helping two North American tech and travel brands choose CCI in Kenya for outsourced customer service. CCI is Africa’s largest BPO with 8,000 employees in South Africa and 3,000 in its newest operations in Nairobi, Kenya. CustomerServ is furthering its commitment to impact sourcing and top-level customer experience by creating job opportunities in economically underserved markets for highly talented customer service agents.
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05/17/2021
Labor shortages in the U.S. are directly impacting hiring and retention of call center employees for work-at-home and site based call center jobs. Could this lead to more nearshoring and offshoring? Negative impacts to service levels and customer experience? Read my latest article uncovering the major topics around this very important issue today.
Where Are All the U.S. Call Center Workers? Encouraging signs of an economic recovery are visible across the U.S.
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