Roark & Sutton, LLC

2019 was the worst year out of the last 10 years for auto insurer loss experience. Even with aggressive pricing increases across the industry for the last several years, insurers are still unable to get their head above water from a loss ratio perspective (claims paid / premium dollars).

My questions to you are:
-What are you doing to make your business more desirable to underwriters?
-What is your agent doing to sell you to the underwriters?
-Does your agent have more than one or two carriers who have specific programs for your operations?
-Are you receiving the data underwriters are looking at to help you focus on the areas which will help your pricing the most?
-Are you exploring alternative policy structures to reduce your rates?

If you cannot clearly answer those questions, are you still going to be upset when you get an above average pricing increase for your next policy year?