Rayfield Communications

Buffering...What is it and what causes it?

You know it as that rotating circle on your TV while you're trying to watch that really good movie. This indicates that your TV isn't getting a 'signal' or enough data to display the TV programming properly.

The cause for this can be for several reasons. If you're experiencing buffering while watching streaming TV, your first thought may be "I don't have enough internet service speed/bandwidth". That could be true, but there are other reasons that can cause this, too, such as a problem with the source of the programming (the 'channel' that you're trying to watch), a problem with your TV or media device (such as a Firestick or Roku), an actual problem with your internet service connection or with the wifi in your home.

With our internet service, you should never experience buffering due to something in our system. If you do experience buffering while using our internet service, we want to know immediately so that we can find the reason and get it fixed as quickly as possible. We can check many things remotely and if necessary, we'll send someone to your home to look into it.

Again, if you have ANY problem with your internet service and/or wifi from us, please let us know immediately. Our goal is to have 100% satisfaction with the services that we offer.