Cannonball Pools

Weekly Maintenance Policy, Procedures & Prices*

These Policies & Procedures are in an effort to provide clarity to Cannonball Pools, its Valued Customers and its Pool Techs. Although we do not require a signed contract or agreement from our weekly maintenance customers, by requesting/continuing maintenance from Cannonball Pools you are agreeing to the following Policies & Procedures. Maintenance performed:
*Brush tile line and walls of swimming pool/spa
*Empty skimmer baskets and pump baskets
*Backwash DE Filter on an “as needed” basis (if applicable)
*Cartridge Filter pressure will be monitored and reported on door hanger when a filter clean is needed (if applicable)
*Vacuum the swimming pool/spa
*Remove any large debris (rocks, foreign objects, children’s toys, etc.)
*Skim surface of pool and remove debris that did not get trapped by the skimmer
*Chemicals checked & balanced
*Chlorine
*Total Alkalinity
*pH

Additional testing will be done on an as needed basis. Chemicals such as Shock, Acid, Chlorine Tabs, and Stabilizer are added as needed to balance pool chemistry. Special services such as Filter cleans and Phosphate treatments are provided at an extra charge when needed. (For Salt Water Pools ONLY) Salt levels will be tested and salt will be added as needed(up to 5 bags a month). On occasion it may be necessary for shock and/or chlorine to be added to salt water pools. Notification & Communication:
A door hanger will be left on the door or in that general vicinity as your notification that your Pool Tech was there to clean your pool. Please note that the Pool Tech will leave important notes for you if any further maintenance is needed. Please call the office at 832-748-1557 or email [email protected] to report any problems or to request equipment repairs so that a work order can be written up and placed on the Service Schedule for a Pool Tech to perform and the fees involved are NOT included in your weekly maintenance. Rain and Lightning Policy:
When lightning is in close proximity, for the safety of your Pool Techs, there will not be any use of a pole therefore your pool will not be skimmed, brushed or vacuumed. However, the Tech will check and balance water chemistry, empty the skimmer baskets and pump baskets. The pool will be cleaned to the best of their ability under these conditions. “Rain Service” will be noted on the door hanger. IMPORTANT– The Pool Tech will not return to perform any missed duties under “Rain Service” until your next regularly scheduled clean the following week and no credit or discount will be given for duties unable to be performed under our “Rain Service” policy. On rare occasions, weather may we termed too severe to leave the vehicle or to be on roads driving. In these instances, we try and make up service if weather and scheduling allows. Locked Gates:
It is the customer’s responsibility to leave access gate(s) unlocked and the backyard accessible for the entire scheduled day. If the Pool Tech does not have access for any reason, he will knock on the door to see if anyone is home. If no answer, we will call the phone number we have on file. If access is still not available at that time then the Pool Tech will note, “No Access” on a door hanger to be left on the front door. The pool Tech will not return to clean the pool until the following week and no credit will be given. The customer has the option to provide Cannonball Pools a gate key or code to be noted on the customer’s account. It is the customer’s responsibility to notify Cannonball Pools of any changes to accessibility in advance of their scheduled cleaning day. Vacation:
Notification to Cannonball Pools in advance of vacation would be helpful if access is not available. Holidays:
Thanksgiving Week: Cannonball Pools will be closed the entire week of Thanksgiving. Your pool will not be serviced this week. Christmas Week/New Years: Your pool will be cleaned either the week of Christmas OR the week of New Years, not both. Exact Schedule TBD. Note: We intentionally do not charge our customers extra when there are 5 weeks in a month in order to provide fair pricing in the event that bad weather prevents services from being rendered or rendered in full and for our employees to enjoy time off with their families during the holidays. This occurs on the week of Thanksgiving and the week of Christmas OR New Years. Automatic Payment Policy:
All customers with email addresses will receive their invoices electronically unless otherwise requested. Your card on file will be charged at the beginning of each month for that month’s service. All Filter Cleans/Repairs/Services are automatically billed to the card on file unless otherwise specified by the customer. Delinquent Account:
At any time that a customer’s account becomes past due, your service may be suspended without notice. Once suspended, you may be added back to the schedule once payment in full has been received, however, reinstatement may require the following:
*Subject to schedule availability. There are no guarantees that we will still have an opening on the same day or at all.
*Advance Payment and/or Automatic Credit Card Billing may be required
If more than a week passes without service, a One Time Clean will be required at the cost of $95.00/hour plus chemicals. Cancellation:
Although we hate to see anyone go, we understand that sometimes things in life happen. We do not require a contract for our services and they can be cancelled at anytime. If you wish to cancel for any reason before the end of your prepaid month has been reached, there will be no refund issued for remaining services.