Christian Serrano - State Farm Agent

Today, we’re excited to shine our Employee Spotlight on our Onboarding Specialist, Hector “Junior” Corona!

Junior plays a vital role in creating a seamless and welcoming experience for our new policyholders. He is dedicated to ensuring customer satisfaction, strengthening retention, and helping clients fully understand and utilize their policies. From assisting with the Drive Safe & Save® program to reviewing coverages, verifying policy accuracy, and conducting needs-based reviews, Junior goes above and beyond to support our clients every step of the way.

Outside of the office, Junior is a proud father of three daughters, ages 16, 14, and 5. He loves spending quality time with his family—whether that’s catching a movie, trying out new restaurants, or heading out on road trips together. In his free time, he enjoys playing music, staying active, and playing sports with friends.

We’re grateful to have Junior as part of our team and appreciate the energy and care he brings to both our clients and our workplace!

This week, we’re excited to shine our employee spotlight on Karina Pardo, our energetic and kindhearted Customer Service Representative in our Rockwall office!

Karina is a devoted wife of 30 years and a proud mom of four, and nothing brings her more joy than time spent with her family. Whether they’re sharing a great meal, enjoying a musical, or listening to K-pop together, she treasures every moment. A true foodie at heart—especially when it comes to Asian cuisine—Karina is always eager to explore new flavors and experiences.

She takes incredible pride in her children’s educational accomplishments, and her life is rooted in a strong faith, trusting God to guide each step along the way.

We’re so grateful to have Karina as part of our team!