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Some fear the unknown, but empowered midlifers embrace it with curiosity and courage 💪

They know it’s where true growth happens at any age.

Sometimes we need a little help from our friends...🎵🎵

Friends, family, or a mentor can get you there faster. After all, time is of the essence, right?

How to Give Feedback to Someone Who's Defensive:

Example, you have a friend who’s constantly overwhelmed by all the things they have to do.

They can’t stop complaining about all their "issues" every time you meet. From your perspective, you can clearly see the problem, but you know your friend gets defensive and snaps back. What can you do?

In my experience with conflict resolution, I’ve learned that everyone is at least 10% correct in any situation. Before jumping in with your feedback, take a moment to acknowledge the 10% you agree with. Yes, you can find it... Try hard 🥰

Start with this acknowledgment—it opens them up to hearing what else you have to say. Then, add your feedback. It could go something like this…

🛠️I really like how dedicated you are to helping your grown children and being there for them. I can see how much it means to you. And maybe if you set aside just a little bit of time for yourself, it could help you feel less overwhelmed. It will also strengthen your relationship with them as they’ll see you’ve set some boundaries, but you’ll be so much calmer in your interactions that they might even start to model your example.

🧐See what I did here...

Can you see how this sets a positive tone with your friend and helps to shift their mindset away from defensiveness?

By leading with what’s working, the person is more open to constructive feedback. This practice has served me well!
What’s your experience in these types of situations?

Life’s too short to wait for notifications to remind you you’re alive. What if you started creating those moments today?

🎯 No more waiting for a ‘life alert’—let’s find what truly lights you up, banish the gremlins in your head who've kept you from it, and start living fully today!✨

Coaching Moment: What Not To Do To A Loyal Customer!

I love giving genuine heartfelt feedback when a company does something right. I feel we all jump so fast to post something negative, that I intentionally look for moments to share my thoughts when I’ve had a good experience.

Without mentioning company names, I spent considerable time and effort to send a letter to Company XYZ to show my sincere appreciation for them going out of their way to help my particular case.

I even mentioned the names of some people who were especially helpful and asked that my note be shared with them to possibly brighten their day. Here’s their response (redacted to protect their identity).

Hello Lorena,

My name is Lori and I've been working at (XYZ Company) for 9 years now! Our Customer Service team is working hard to do what we can to improve the lives of millions!

I wanted to reach out to thank you personally for the recent feedback that you shared with our team. We are so happy to hear that you have been delighted with our (XYZ Company) service!
(all good so far right…)

We would love your help in reaching more customers and their loved ones! Would you please take a few minutes out of your day to click on the link below to watch my video with instructions and then to record a video testimonial about your (XYZ Company) journey thus far?
We would be grateful to hear your story!
(Link)
We utilize (ABC Company) for our customer feedback, please follow their instructions.
Regards,
(Name)

LESSON: Authentic Feedback should be met with Authentic Gratitude. Not a request for more from your customer.
🤭