RIX Optics Support

𝐑𝐞𝐜𝐚𝐥𝐥 𝐔𝐩𝐝𝐚𝐭𝐞:

Thank you to everyone who has reached out regarding the battery recall. We want to assure you that all submissions are currently being reviewed and processed, and our team is working as quickly and carefully as possible to get replacement batteries out.

Due to the volume of requests, response times may be longer than normal, but every request is being handled in the order received.

If you have already contacted us or submitted your information, no further action is needed at this time. If you are unsure whether your unit is affected, please email 𝐫𝐦𝐚@𝐫𝐢𝐱-𝐧𝐯.𝐜𝐨𝐦 and our team will help verify your battery.

We appreciate your patience and understanding as we work through this as efficiently as possible. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐟𝐞𝐭𝐲 𝐫𝐞𝐦𝐚𝐢𝐧𝐬 𝐨𝐮𝐫 𝐭𝐨𝐩 𝐩𝐫𝐢𝐨𝐫𝐢𝐭𝐲.

❗IMPORTANT NOTICE* RIX BATTERY USERS❗

We are issuing an important safety notice regarding certain earlier-production RIX products. We have received multiple field reports of flat-top single-wrap (unprotected) lithium-ion batteries overheating, emitting smoke, catching fire and possible explosion under specific conditions. Although these incidents are rare, they present a serious safety risk. Out of an abundance of caution, we are issuing a voluntary battery recall.

⚠️ IMMEDIATE ACTION REQUIRED

If you own any of the following models:
🔴Storm Series: S1, S2, S3, S6, S3R, S6R
🔴Pocket Series: K2 / K3
(For Pocket/Storm series, devices whose 5th and 6th characters from the end of the SN
(e.g., 5A11U-YTND1610, where “ND” are the two characters) match the letters below are affected:
MA,MB,MC,MD,ME,MF,MG,MH,MI,MJ,MK,ML
NA,NB,NC,ND,NE,NF,NG,NH,NJ,NK,NL
AA,AB,AC,AD,AE,AF,AG,AH,AI,AJ,AK,AL
BA,BB,BC,BD,BE,BF,BG,BH,BI,BJ*

🔴Stride: ST6
🔴Leap (older models only): L3 / L6
Units shipped to dealers on/after Jan 9, 2026 are NOT affected

🔴DBH: D6 / D12
Affected SN codes: BA,BB,BC,BD,BE,BF,BG,BH,BI,BJ,BK,BL

NOT affected:
🟢New Leap series with range finder
🟢Titan series

⚠️You must take action NOW:
--STOP using the battery immediately
--Power off the device
--Remove the battery
--Do NOT charge or reuse the battery

⚠️Why this recall is necessary:
We have confirmed incidents where affected batteries:
--Overheated
--Emitted smoke
--Ignited
--Explosion

❗IMPORTANT NOTICE* RIX BATTERY USERS❗

While no widespread injuries have been reported, continued use may result infire, property damage, or personal injury.

🔄What we will do for you
We will provide a FREE replacement battery. Please complete the form. Once submitted, we will email you a prepaid return shipping label to send back the affected battery. After we receive it, we will ship your replacement battery immediately.

https://us10.list-manage.com/survey?u=75702f261c49bc6b74ace1ae6&id=74dba733b6&attribution=false

❗Additional Safety Reminder
Even if your battery is not part of this recall, you must STOP using any battery that shows:
--Torn or damaged outer wrap
--Swelling
--Leakage
--Unusual heat

Always follow safe charging practices and never leave batteries unattended while charging.

If you have any questions, please contact us immediately at: [email protected]

Your safety is our top priority. Thank you for your cooperation.

Important Notice – Email & RMA Response Delays

We are currently experiencing issues with our email system. If you have recently submitted an email or RMA request and have not received a response, please know your message may not have come through as expected or is delayed in our queue.

Our team is actively working to resolve this as quickly as possible. Once service is restored, we will review all pending messages and respond in the order they were received.

We appreciate your patience and understanding, and we apologize for any inconvenience this may cause.

— RIX Support Team

🚨 Attention RENV-C Users! 🚨

We want to clarify important information about the battery cap extension included with your RENV-C device. This extension is designed specifically for use with a 16650 battery.

Unfortunately, the imagery on the end of the cap mistakenly displays a CR123 battery, which is incorrect. Please DO NOT insert two CR123 batteries into your device, as doing so can cause serious damage to the unit.

We are actively addressing this issue, and updated imagery will soon reflect the proper usage. Thank you for your understanding and patience as we work to resolve this oversight.

If you have any questions or concerns, don’t hesitate to reach out to us!

Stay safe and thank you for your continued support. 💡🔭

— The RIX Support Team

Hello Everyone! With the recent update 1.3.35 we discovered a an issue with some people losing their menu GUI and unable to use any k***s or buttons.

We have taken all the feedback from anyone with these issues, that allowed us to come up with the newest firmware that has just been released, 1.3.36. This has resolved both the GUI menu loss problem, as well as the zeroing problem that was also mentioned by some people from the 1.3.35 update.
Please spread the word to any of your friends that are still on 1.3.35.
If you have any questions or need help updating your device please feel free to reach out to us via Facebook, [email protected], or calling us at 1800-580-5281