Homeline Appliance

Hey y'all!

Just a quick note before you schedule an appointment.

Can you do me a solid and let me know UPFRONT that you did your best to try to fix your washer, dryer, stove, or fridge? You googled it, you tried YouTube, and Chat (will destroy the planet) GPT. You got in there and you took stuff apart and thought it was going well, until it wasn't. So you decided you best call a professional at this point and let them take over. Don't feel bad! You gave it your best shot. You can't expect to be able to know how fix everything! And sometimes, AI is completely wrong. And sometimes it takes someone with over 40 years of knowledge to tackle the job.

However, leaving it in a state of disassembly is not "helping" or "saving him time". Even taking a panel off or an icemaker out, or a drum out, is not helping. We really do need the appliance in one piece, turned on and plugged in to be able to do diagnostics. It also can't be in the middle of the kitchen, out in the garage, or on the back porch with no hook ups in sight.

I'm just asking that you tell me when you call so Brian doesn't walk in and SURPRISE! find the appliance in a state of disassembly that he can't do a doggone thing with. At this point, he will turn right back around and kindly head for the door. There's nothing he can do with it in this state and he does not have the time to put it all back together or try to guess what was wrong with it before it was taken apart.

So, if you've been working on it, please, put it back together before you call, like every single screw back together. Then tell me you took it apart to try to fix it. Tell me if you bought the really cheap knock off parts off of Amazon that made the problem worse. It helps us to know what we are getting into before we come to the house so we can be as prepared as possible, bring out any potential parts, tools, ect, to try to get it fixed on the first visit.

Thank you for your understanding and cooperation. Brian is just one guy (and a great one at that) and I am just trying to use his time as efficiently as possible and not waste appointments when he could be somewhere else fixing someone's fridge that isn't cooling.

Redford Township Historical Commission has a collection of washboards they are selling to raise funds for the commission. So many different styles, colors and materials. You can find them at the museum at 12895 Berwyn in Redford. Open the first and third Saturdays 12 to 3 pm.

A dear customer who has had the same Maytag washer for 50 years wanted hers fixed. It was more than just a washer, it was an old friend. The same washer her grown children were taught how to do laundry. The same washer that has been with her throughout her marriage. With ingenuity and know-how, Brian was able to repair it and keep it going for her. Brian was very familiar with this model, as it was the same one he learned on over 44 years ago. Always a challenge and a joy to keep these old workhorses alive. Brian was not only the right person for the job, but the only person who would happily accept the challenge. Thank you Carol for the letter and your generosity.