Jenni N Gems

Reimbursement (CCR): We do charge an extra 6% on all purchases, which is considered a Consultant Cost Reimbursement. As consultants, we pay sales tax (6% for PA) up front when purchasing inventory, so we are being reimbursed for that cost by the customer. Claims made on pre-order posts, new release posts, other posts, albums, live shows, speed shopping, through messenger, etc. are final sale!!

 WE DO NOT HOLD JEWELRY!! We do not hold any jewelry passed this due date or until the next invoice cycle, etc. We expect our customers to only claim the weeks that they can pay their invoice by 11:59 PM EST on Saturdays.


 If any claims are asked to be returned before, during, of after invoicing, this will result in all current and future claims being canceled, and the customer being suspended from shopping with us for 30 days. CONTACT INFORMATION:

 New Customers – It is your responsibility to provide me with your current email address and mailing address upon claiming your first item, which is done through completing our Premier Registration. This will be used for your initial and subsequent orders and invoices.

 Returning Customers – It is your responsibility to provide us with any updates/changes to your name, mailing address, and/or email address by sending us a message in FB or TT messenger to Jenni N Gems. WE ARE NOT LIABLE for any errors caused by incorrect contact/shipping information. PAYMENTS, INVOICING, & FEES:

 Payment Methods – We invoice through Premier. Major credit/debit cards and PayPal are accepted through this platform. NO CHECKS ACCEPTED!!

 Invoicing – Invoices are sent weekly (every Thursday evenings) for all on-hand, claimed items during the invoice cycle. Invoice cycles run Saturday to Thursday.

---> ALL PAYMENTS ARE DUE BY 11:59 PM EST ON SATURDAYS.

---> Invoices that are not paid by the deadline are considered cancelled, and claimed items on the cancelled invoice will be returned to inventory. This will also result in the customer being suspended from shopping with us for 30 days.

 Reinstatement Fee - All invoices are due for payment by 11:59 PM EST on Saturdays.

---> The due date listed on the invoices of later than that date allows for a grace period (96 hours after creation of the invoice), so we do not have to recreate invoices right away if payment is not received by the Saturday due date.

---> Upon expiration of the invoice (96 hours after creation), if payment is not received and the customer requests a new invoice for their claims, a $5 reinstatement fee will be added to the new invoice (listed as additional shipping cost).

 New Shoppers – Upon shopping with us for the first time and claiming a minimum of $100 in jewelry, you will be invoiced immediately at that time. Payment will be due within 24 hours of the sent invoice to continue shopping with us for the week and in the future. SHIPPING:

 Shipping Rate –
---> Spend $50 or more in an invoice cycle - shipping is FREE
---> Spend less than $50 in an invoice cycle - flat rate of $5.00

 Shipments – All paid invoices are shipped out on Mondays. (Monday holidays result in Tuesday shipping).

 Returned Packages – Any returned packages as a result of inaccurate contact/mailing information provided by the shopper will be forwarded AT THE SHOPPER'S EXPENSE. Failure by the customer to pay the postage to resend the package will result in repossession of the items purchased in that package. RETURNS:

 Damaged Items: If any items arrive damaged or have defects, you must contact us within 72 hours of receiving your order to receive another piece to replace it or a refund. If damage results from wearing the piece of jewelry, that piece cannot be returned. You can contact me to see if the damaged piece can be fixed.

 Unwanted Items: ALL SALES ARE FINAL! If you determine that you do not want or like any items that you purchased and/or received, returns or exchanges are not accepted. ABANDONED JEWELRY:

 Pick Up Customers – Any jewelry that is not picked up within one year of claiming and paying will be recirculated back into our inventory. We are assuming after payment and failure to pick up after one year that you no longer want the jewelry, and it will be turned over to us with no refund. THE SALE IS FINAL.

 Shipping Customers – Any jewelry that is returned to us due to an inaccurate mailing address that the customer failed to provide us with and did not pay the $5 re-shipment fee, after one year after being returned to us by the USPS/UPS, will be recirculated back into our inventory. We are assuming if you do not pay to have the package re-sent, that you no longer want the jewelry, and after one year, it is turned over to us with no refund. THE SALE IS FINAL.