It’s as essential as food and water. So much so that human connection is elemental to positive health outcomes. Perhaps this is why, when asked what they want most from their healthcare experience, 85 percent of the patients surveyed said: “a doctor who listens.” That’s the essence of delivering patient-centered care—being responsive, respectful, and focused on each person’s unique needs and value
s. Yet, even with the great strides and investments that we’ve made toward that end, delivering truly responsive, patient-centered care has proven elusive, even as the industry moves beyond HCAHPS and into the realm of patient experience. The truth is, patient experience is not limited to a single face-to-face interaction with a provider or care team. Instead, one’s healthcare journey is complex and touches upon myriad opportunities to connect patients with providers, employees, and members across the continuum of care. Each interaction—good, bad, or somewhere in-between—intertwines with the overall human experience, patient outcomes, and, ultimately, the long-term success of healthcare providers. At Feedtrail, we believe delivering healthcare experiences that are exceptional, patient-centered, and profitable requires a new approach—one shaped by a comprehensive understanding of each person’s unique healthcare journey as it unfolds. It’s by capturing human interactions—as they occur—that we can strengthen human connections and advance better outcomes for patients, providers, employees, members, and the entire health economy. Feedtrail empowers healthcare teams to engage with and learn from patients, clinical care providers, employees, and members instantly, at any point during the lifecycle of care. With advanced analytics, prescriptive insights, and seamless EHR integrations, Feedtrail facilitates multichannel interactions that are personalized to users and tied to specific business objectives. Imagine a team member being alerted at the exact moment that Patient A in room five wants more information about the next steps in his care plan. Or being able to take preemptive action when a top-performing floor nurse doesn’t feel supported on the front lines of the COVID-19 pandemic. Feedtrail Experience Management makes it easy to capture healthcare encounters like these at the moment they occur so organizations can respond when it matters most. Our secure platform is easy to implement, requires no additional hardware or devices, and offers a user-friendly interface that fits seamlessly within any healthcare scenario. We reinforce this technology with deep domain expertise, research know-how, and unparalleled end-to-end support that views customers as true partners in success. It is by learning from and growing with our customers that we can identify and capture explicit opportunities for improvement and enable higher-value experiences. The demand, as well as the opportunity to transform the business of healthcare by way of better human connections—between patients, providers, employees, and members—has never been greater. Feedtrail leads the way with forward-thinking experience management technology and comprehensive strategic service support that is trusted by more than 50 innovative health systems across 3,000 sites in 14 countries. As healthcare moves into the future, we will continue to deliver authentic, real-time, personalized engagement in the service of better experiences and outcomes for people and the business of healthcare.
