JetSpring

In this case study, we explored data for one of our higher ed clients.

We found that 65% of total chats were from unqualified leads (website visitors who aren’t actually interested in enrolling).

Don’t let your admissions officers waste time answering chats from unqualified leads. Leverage JetSpring’s highly trained, US-based, college-educated agents to answer chats.
https://jetspring.com/wp-content/uploads/2021/03/JetSpring-Time-Case-Study-2.1.21.pdf

jetspring.com

Do you ever wonder what your customers actually think of you? Do they tell their friends good things?

The way to find out is by creating a Net Promoter Score (NPS) survey.

It’s actually pretty simple. Just ask, “On a scale of 1 to 10, how likely are you to recommend us to a friend?”

Learn more about NPS here: https://www.qualtrics.com/experience-management/customer/net-promoter-score/

What is NPS? Ultimate Guide to Net Promoter Score in 2021 // Qualtrics What is NPS? ✓ Learn everything you need to know about Net Promoter Score, how to calculate NPS scores, and how it's used to measure customer experience.