CollaborationRoom.ai

Some calls start as a password reset.

Then the customer says:

“While I have you…”

Now the agent is clearing cookies, troubleshooting Wi-Fi, updating a browser, connecting a printer, and somehow explaining the internet.

Some calls need backup before they turn into a full documentary.

A quick look.
A quick save.
A supervisor who can help get the call back on track.

That is why real-time support matters.

Less “please hold while I quietly panic.”
More teamwork before the call adopts you.

AI is not the hard part.

Operating with AI is.

That is the bigger conversation at CCW Vegas this year.

Regulated AI. BPO accountability. Outsourcing risk. CX operations.

Real contact centers need more than new tools. They need the infrastructure to make AI work inside daily operations.

https://hubs.la/Q04lssBs0 will be at Customer Contact Week Vegas and is honored to be a CCW Excellence Awards 2026 finalist for Workforce Innovation Platform of the Year.

Find us at Booth #1402.

Remote breaks should not create customer gaps.
Agent Away helps supervisors know when coverage is needed.
Link in comments.

CCW Vegas, here we come.

https://hubs.la/Q04jzybg0 is honored to be a CCW Excellence Awards 2026 finalist for Workforce Innovation of the Year.

We find out the result at the Gala on Tuesday, June 23 in Las Vegas, and we’ll be at CCW all week, June 22 to 25 at Caesars Forum.

This recognition reflects what we’ve been building since day one: a platform purpose-built for remote and hybrid contact centers.

If you’re attending CCW this year, find us there or reach out to schedule time.

Most conference swag never makes it home, but this t-shirt had itself a week!

Call Center Campus 2026 brought the conversations we came for.

And our “Stop, Collaborate and Listen” shirts became part of the story too.

The message fits.

Stop guessing.

Collaborate faster.

Listen to what team's need in the moment.

That is what better contact center operations are built on.

Great conversations. Great people. One popular shirt.

live in Phoenix.

Sameer Maini and Viji Maini are at BenchmarkPortal LLC’s Call Center Campus 2026 and ready for the conversations that matter.

Remote and hybrid contact center teams still need a floor that works.

Faster agent support.

Better supervisor visibility.

Training and coaching that stay connected to production.

Security and compliance without making the team feel watched.

Great connecting today with Kaitlyn LaVoy and Barbara Sanchez from Delta Dental of Arizona. Always valuable to hear how contact center leaders are thinking about support, service, and day-to-day operations.

That is exactly what better contact center operations require.

If you’re at Call Center Campus, DM us and let’s connect.

Phoenix, here we come.

Sameer Maini and Viji Maini are heading to Call Center Campus 2026 in Phoenix organized by BenchmarkPortal to talk about the remote and hybrid challenges contact center teams are still working through and the workflow gaps that slow agent support down.

Looking forward to the event and hearing perspectives from on the human service skills AI cannot replace, Matt Jorat on customer culture and what is really happening inside today’s contact centers, and and Melissa Wood on AI readiness.

If you’ll be there, let’s connect.