Cloud Tech Gurus
We are transforming how companies source/procure contact center and business solutions, and at no cost to our clients. Cloud Tech Gurus (CTG) is a Master Agency or Technology Marketplace comprised of expert contact center/customer engagement consultants (which we call Advisors) and 130+ next-generation, best-of-breed and disruptive Technology Suppliers. Between our expert Advisors and our Supplier
He started with a paper route at 12. Then outbound calls. Hotels. Nashville's music industry. Then Hershey.
Justin Robbins never planned a contact center career, he just kept showing up where serving people mattered.
In the full episode, he gets into why disengagement is spreading, what leaders are missing when it comes to trust, and why the contact center might actually be the best launchpad in any organization.
Drops next Thursday on The Contact Center Journeys Podcast with Fred Stacey.
Subscribe on YouTube so you're there from the start 👉 https://bit.ly/4uG6ZAm
𝐓𝐡𝐨𝐮𝐬𝐚𝐧𝐝𝐬 𝐨𝐟 𝐁𝐏𝐎𝐬 𝐡𝐚𝐯𝐞𝐧'𝐭 𝐞𝐯𝐞𝐧 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐢𝐞𝐝 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞𝐲 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐜𝐡𝐚𝐧𝐠𝐞.
That's the problem.
Clients are already demanding AI. They want outcomes, not headcount. And the BPOs still selling seats are running out of time to figure that out.
Darren Prine, host of The Contact Center Gurus Podcast, and Siddharth Victor, SVP & Head of Support Services at Movate, break down exactly what's at stake, and what the choice looks like.
Full episode drops tomorrow on The Contact Center Gurus Podcast.
→ Why the traditional BPO model is structurally broken
→ How a global gaming company went from 6% to 86% autonomous resolution
→ What outcome-based contracts actually look like in practice
→ What kills most outsourcing engagements
Subscribe so you catch it the moment it drops 👇
🎙️ https://bit.ly/4eWMiLC
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