Execs In The Know

What happens when four exceptional leaders take the main stage at CRS Scottsdale?

You get insights, stories, and strategies from some of the brightest minds in customer experience and leadership.

We're thrilled to welcome Julio Lopez from The Ritz-Carlton Yacht Collection, Todd Sale from Corpay, Phoebe Schultz from Zillow, and Julie Weingardt from Turo to the keynote stage at .

Their keynote sessions are just one of the many reasons CX leaders continue to make CRS a must-attend event. Between the engaging content, meaningful networking opportunities, and candid peer-to-peer conversations, CRS Scottsdale is shaping up to be an event you won't want to miss.

Ready to join us? Learn more and register:
https://execsintheknow.com/events/customer-response-summit-scottsdale-2026/?utm_source=LinkedIn&utm_campaign=CRSScottsdale&utm_medium=

CX leaders in our Know It All (KIA) community are currently having a great discussion about the metrics and KPIs that matter most when evaluating AI performance.

It’s been great to see leaders comparing notes on what they’re measuring, what’s actually meaningful in practice, and how those metrics are evolving.

This aligns with findings from our 2026 CX Leaders Trends & Insights: Corporate Edition research report. The image below highlights one of the key takeaways.

Read the report here: https://execsintheknow.com/knowledge-center/customer-experience-research/cx-leaders-trends-insights/cx-leaders-trends-insights-2026-corporate-edition/

If you’re already a KIA member, join the conversation here: https://community.execsintheknow.com/discussion/contacts-resolved-by-ai -e564-4416-9e15-fb8117dc79c0

If you haven’t joined yet, you can access our free KIA community here: https://www2.execsintheknow.com/join_our_CX_community

Note: KIA is exclusive to corporate end-user CX leaders

One of the most unique experiences at CRS is the Innovations Lab.

After full days of discussions, attendees can explore interactive demos and real-world solutions that bring CX to life. It's an opportunity to see emerging technologies in action, gain fresh ideas, and have meaningful conversations with fellow leaders in a relaxed setting.

Add in great food, cocktails, and a gift card for visiting each station, and it's easy to see why the Innovations Lab is always a conference favorite.

Discover what else is in store at and register to join us this Fall:
https://execsintheknow.com/events/customer-response-summit-scottsdale-2026/?utm_source=KIA&utm_campaign=CRSScottsdale&utm_medium=