Ca20 studio

Moscato Argento marble with the mosaic I made the other day. This tile is beautiful! I think I would like it better without the mosaic, but you give the customer what they ask for.

Yesterday I had to register my phone number on the National ‘Do Not Call’ list. I apologize if this creates an issue getting through to me. I had a company called Online Listing Solutions harassing me. It’s been every day for probably two months and as many as three calls a day wanting to increase my Google presence. I had asked at least four times to be put on their Do Not Call list and 24 hours later I would get a call. It was a different number just about every time, so I didn’t know if it was a legitimate business related call. Finally yesterday, I played along and spoke to someone at the next level to discuss this issue. After being badgered, insulted, and then asked for a credit card number, I was told I would receive twice as many calls for refusing their (con) services. They’ve been reported to the Federal Trade Commission and three numbers I’m aware of have been blocked.

This needs to be said: SHOP LOCAL! Right now I’m dealing with a company who sells tile online direct. The company is Bedrosians Tile and Stone. The homeowners picked a tile that is rather ‘run of the mill’ and I feel could have been found locally, but it was insisted by the architect to just follow through with what was selected. These online tile purchases never end well. First, I try to pay with my credit card four times and each time my attempt is rejected. So I reach out to their customer service for help. They can’t help unless they can see exactly what I’m trying to purchase. Telling them my selection means nothing. So I take a screenshot and email it. This doesn’t help because the transaction isn’t complete. THAT’S WHY I’M CONTACTING YOU! It’s finally figured out that the address to my shop - the delivery location, is different than the address on my credit card - my home address. So I change the address and it finally goes through. After the transaction is complete there are two additional charges added on which we’re not originally revealed when I was getting quotes for the estimate. An 8% fuel charge was tacked on AND a $30 lift gate fee. We don’t need the use of a lift gate but there’s no disputing this. Then I get aa email confirmation telling when and where they’re shipping the tile. That’s right … it’s coming to my house!!! I call the shipping company to tell them to deliver to my place of business NOT my house since no one will be there to accept it and they were going to leave it at the end of my driveway. After giving them the address to the shop, I get a surprise charge of $64 for changing my mind to where I want it shipped. FYI this is all getting passed along to the homeowner. And when the truck shows up to deliver, I’m going to make sure he uses his lift gate to unload. Buying local would have saved them at least $175 in bogus charges.