KDN Consulting

As we end our work week, we want to share this meme found on CXAccelerator. Businesses need to understand that their old customers are the ones that will advocate for them, be willing to spend more and try new products which indirectly attracts and brings in new clients. Hence businesses should always focus on building brand advocacy among their current clients and when that is achieved, they can easily bring in new clients. Customer Experience is all about helping businesses achieve exactly that goal. Let us know if you agree with this 🙂

Today we are talking about having a CX mindset. Beyond just the owner or CEO of the business, every person in the business needs to be invested in shifting their thinking when it comes to customer experience. Here are 5 ways of incorporating CX thinking into your business.

Happy Friday all! Today we would like to know how many of you knew that the categories listed here were considered part of CX?
Most of the time when people think of CX they only think about customer service or customer support. They think about customer success sometimes but that is it. However CX is so much more than that. CX involves every interaction and touch point your customer has with you. Example when they purchase from you and go through the billing process. Or when they need to verify their age and need to go through your online validation process. Every interaction is an experience that will either build brand love or kill it. So, think about your entire business and see if you have put thought into the customer experience of every part of the process. It is critical for true success.

Occasionally on a Wednesday, we here at like to meme it up and have fun. This time we decided to go with one that is funny but also realistic about running your own business. A lot of our clients are startup founders and it is hard when they are trying to grow their business and later scale their operations. All that stress can age them tremendously!
What we do for founders is that we provide fractional COO solutions that removes the stress of them trying to figure out their business operations from customer experience to customer success. We take that off their plate entirely and build it out for them and once the operation is stable we hand it back to them when they are ready and have the resources to manage that part of their operations. So of you are in need of advice or guidance in the operations of a business feel free to talk to us.