New Castle County 911

🇺🇸 Happy Independence Day from NCCDE911!

As you celebrate with family and friends, remember that the Fourth of July is one of the busiest nights of the year for 911.

To help keep emergency lines available for those who need immediate assistance:

🚨 Call 911 for emergencies only.

📞 For non-emergencies, including fireworks noise complaints, please call 302-573-2800.

Every call matters, and using the appropriate number helps us answer emergencies as quickly as possible.

Have a safe, fun, and responsible Fourth of July! 🎆

🌡️ Stay safe during this holiday weekend’s extreme heat. Please review the cooling center information below and take steps to protect yourself, your loved ones, and your pets. ☀️💧

🚨 In an emergency, dial 911

📞 For non-emergency assistance, call 302-573-2800.

🎉🚨 A milestone moment for the students of Howard High School of Technology – Wildcats in Wilmington, Delaware! 🚨🎉

Congratulations to the students of the Legal Support Career Path who successfully completed the APCO Emergency Telecommunicator Course and earned their certifications.

NCCDE911 proudly presented certificates to students who gained foundational knowledge of emergency communications, telecommunicator responsibilities, and the technology utilized within a modern 911 center—opening doors to future careers in public safety and emergency communications.

✅ For the first time since Howard High School students began participating in APCO certification training, every student earned a passing grade and achieved certification.
✅ The program also celebrated the first mother-and-son duo to become certified in APCO & the Emergency Telecommunicator Course, creating a truly special accomplishment.

These students have demonstrated dedication, professionalism, and a commitment to serving their communities. The future of emergency communications is bright, and these Wildcats are leading the way!

🚨☎️🚓🚑🚒🎉

Our team: The right people… the right place… the right time!






PublicSafety
WildcatPride

We were proud to welcome Pack & Troop 123 St. George’s, DE, Scouting America to NCCDE911 for a behind-the-scenes tour of our center! ☎️

The group got an inside look at how a 911 call is handled—from the moment it’s received to dispatching help in the field. They asked great questions and showed a real interest in how public safety works.

To make the visit even more hands-on, they also had the opportunity to practice CPR—an essential life-saving skill that can make all the difference in an emergency.

A big thank you to our Training Coordinator, Yvette Price, for leading an engaging and informative tour!

Our team… the right people, the right place, the right time!

Happy National Administrative Professionals Day!

Today we recognize and celebrate Virginia Coughlin for the incredible work she does day in and day out. Her dedication and commitment play a vital role in keeping our department operating seamlessly.

Behind the scenes, Virginia ensures everything stays organized, efficient, and on track. Her hard work, reliability, and support for our entire team make a difference every single day.

We are truly grateful for all that she does for NCCDE911. Thank you, Virginia, for being such an essential part of our team!

🚨☎️🚓🚑🚒



Our team… the right people, the right place, the right time!