Pure Sol Media
07/27/2020
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Treat your unhappy customers well and treat your happy customers like your best friend. When customers are unhappy, you need to put in the effort to resolve the issue and brighten their day. Imagine yourself being excited about receiving a product only to realize the quality is poor or itโs smaller than you expected or customer service didnโt resolve the issue properly. Youโd likely feel frustrated and disappointed. Thatโs how your unhappy customer feels. Offer a refund, a small free gift, and do whatever it takes to make them happy again. Because one bad experience isnโt necessarily going to ruin the relationship โ especially if you worked hard to fix it.
Now letโs talk about happy customers. Do you respond to happy customers? Most store owners donโt! But they shouldโ and you should too. If the same customer is constantly engaging with your store, build a relationship with them. Thank customers who write positive reviews. Respond to emails where customers tell you they love the product. By building a relationship with happy customers you begin to turn them into loyal customers. As customers become loyal, theyโll end up spending more money on your store while becoming the type of customer who markets your product for you.
puresolmedia.com
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Although many places are beginning to open up. To prevent spreading this virus and to flatten the second wave. We must remember to do these things daily.
Do you think this study is accurate? Or would you say it's completely off? ๐ค
09/07/2019
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6800 Eastman Avenue
Midland, MI
48642