PerfectServe

When we work with customers on scheduling, they're often looking to reduce schedule creation time and balance workloads across their providers. Both very important goals.

But sometimes the outcomes go much further than that. This group had long dreamed of expanding its interventional radiology service line to five days a week. With Lighting Bolt Scheduling deployed, they were able to gradually adjust assignments until they had five full days of interventional coverage.

All without overburdening providers. 😏

We surveyed 105 healthcare IT and operations leaders to learn all about the current state of the , the technology challenges they face, and the downstream effects of those challenges. You can download the full report at the link in the comments! 💬👇🏽

Our CEO Guillaume Castel noted recently that the contact center is one of the most misunderstood functions in healthcare. It's no longer just a simple switchboard, but as complexity and scope have increased, the tools in the average contact center haven't always kept pace.

As a result, many organizations now have wide but poorly integrated tech stacks in their contact centers (you might even call them Frankenstacks 👹), but things like vendor lock-in and focusing on the wrong metrics cause them to stick with a setup that feels "good enough" at best.

Read the report to learn about these challenges and how to chart a course for better operator retention, patient experience, and readiness for AI.