PerfectServe

When we surveyed nearly 350 clinicians about the operational challenges that make their jobs harder, we expected to hear about dated or ineffective tech, difficult schedules, staffing shortages, and the like.

But one other answer really stuck out to us: About 40% of survey respondents said that their leadership team has NEVER asked them for feedback about the tools and processes they use to do their jobs every day.

That's pretty staggering. 😬

Among the variables that can convince clinicians to stay at their current job instead of jumping ship, having leaders who listen to their concerns and act on their feedback is high on the list.

If your organization has room for improvement in this area, here are four ways healthcare leaders can improve communication with clinicians to foster a healthier and more collaborative workplace environment.👇🏽

The hospital switchboard has become mission-critical infrastructure. The tools haven't kept up.

We surveyed 100+ healthcare IT and operations leaders to find out how wide the gap really is — and some of what came back was surprising.

On May 28 at 1 PM ET, we're hosting a live panel to unpack what the data means and what health systems can actually do about it.

No product pitch. Just research, context, and a conversation worth having. Sign up today!

The State of Healthcare Call Centers: What the Data Says A live panel discussion with healthcare communication experts, grounded in original research from 100+ IT and operations leaders across U.S. health systems.

Like many practices, Lansing Pediatric Associates used to rely on Microsoft Excel to build schedules. They started on the path to modernization by moving their doctors to Lightning Bolt Scheduling, but schedules were still managed in Excel. That caused some problems.

The primary issue was staffing inefficiency. "There were some days we were overstaffed with nurses, and some days we were understaffed," said Practice Administrator Cory Amendt. Especially on days where they were understaffed, nurses felt like they had to scramble to get everything done.

After transitioning nurses to Lightning Bolt as well, the downstream impacts have been very noticeable. Staffing ratios are now dialed in, nurses see their schedules 3 months in advance, and nurse managers are no longer left trying to cover unexpected gaps in the schedule at the last minute.

Oh, and the cost savings!

"Cory estimates that Lightning Bolt has eliminated roughly 2 to 3 hours of work for nurse managers each day. [...] This reclaimed admin time amounts to 💲4️⃣0️⃣,0️⃣0️⃣0️⃣ in cost savings over the course of a year."

Read the full story to learn more about Lansing's nurse scheduling experience with Lightning Bolt.