Planado FSM

According to the Salesforce State of Service report, 77% of field service professionals claim that the pandemic has urged them to adopt new technology to automate dispatching and scheduling.
What impact does technology have on the productivity of field employees? Read on in our blog.

The Impact of Technology on Field Workers Productivity Planado — field service management software

𝗧𝗼𝗽-𝟱 𝗳𝗶𝗲𝗹𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀

🔹 Efficient scheduling. Make sure that technicians have a stable workload and don't stand idle in the case of canceled orders. It is also crucial to provide them with optimized routes and change those routes on-the-go when needed.
🔹 Dealing with paperwork. Using modern field service management solutions can free you and your employees from manual paperwork and thus save time and increase productivity.
🔹 Ensuring high quality. Using checklists will make it easier for field workers to follow the guidelines and not miss any steps. Another way to ensure quality is to get technicians to send photo reports of the completed work.
🔹 Enhancing communication. All important information should be shared across all your employees quickly and securely, and your customers should get all the support they need and be reminded of the upcoming appointments in advance.
🔹 Scaling up operations. FSM solutions can help you handle the growing workload and large amount of data by bringing transparency to your business operations.

𝗧𝗲𝗮𝗺𝘀 𝗼𝗻 𝘁𝗵𝗲 𝗴𝗼

The teams option has been significantly improved.

Before this improvement, it was necessary to create a Team and then assign it to a Job. Now you can select all the required performers at once when creating a Job.

In this case, a new Team is not created, and the formed team performs the task one-time. Therefore, the process of selecting performers is greatly simplified, and your team list stays clear of temporary sets of performers.

▶️ Read more about teams in our support article:

Working with teams In case if you need to assign multiple workers to a job, you need to create a team. You can either create a pre-made team or create a team on the fly when creating a job. You can adjust a pre-made team by adding and removing workers from it. ...