Jones Notary Service

Excerpt: “H&R Block must pay $7 million, which will reportedly be used to compensate affected consumers.

Here are other key points of the settlement.

By February 15, 2025, H&R Block must implement a system allowing consumers to downgrade products through automated means, like chatbots, rather than requiring them to contact customer service directly.

The tax prep company must, by 2026, stop deleting consumers' previously entered information (data wiping) when they downgrade products.
H&R Block is now obligated to disclose in its "free" product advertisements either the percentage of taxpayers eligible for these products or state that most taxpayers don't qualify.”

FTC Orders H&R Block to Revamp Practices and Pay $7 Million for Misleading Tax Filing Services

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