StatLab

Each month, we highlight team members who bring our StatLab CARES values to life by supporting our customers and the patients who depend on them.

This month, we’re proud to recognize our Product Support team for their responsiveness, expertise, and commitment to helping customers when they need it most.

Recently, the team received a call from a customer facing a critical situation after running out of their standard paraffin. Without an immediate solution, the lab risked halting processing operations. Our Product Support team quickly stepped in, explaining that patient tissue would remain protected when transitioning to a StatLab paraffin sample they had on hand, while also guiding the customer through potential considerations and best practices for a seamless switch.

Thanks to the team’s guidance and support, the customer was able to make the transition with confidence and keep operations moving without interruption.

Moments like these reflect what our Product Support team does every day—providing knowledgeable, timely assistance that helps laboratories continue delivering the best possible patient care.👏

That’s a wrap on spring tradeshow season 👏

Thank you to everyone who stopped by, connected with our team, and took the time to meet with us in person throughout the season. We always value the opportunity to build partnerships face-to-face and have meaningful conversations with our customers and partners.

Stay on the lookout for us at upcoming events in your area this summer and fall!