Service First Mortgage

s of homebuyers in the home of their dreams. In 2011, Christina and Eric decided to become part of the Service First Mortgage family. Eric attributes his success to his upbringing. You could say that Real Estate is in Eric’s blood. His parents are successful agents in the real estate industry. By age 18, Eric purchased his first home. Eric obtained his real estate license and worked as a realtor prior to attending Tech. Eric’s extensive background in the industry, combined with his specialized education and his uncanny ability to put people at ease, have made him a success in the mortgage business. Eric says he is fortunate to have a “unique perspective,” when it comes to the mortgage business. “I have worn many hats so to speak. I have been a first time homebuyer and know what it feels like to sit across from a lender. It can be a very scary feeling. And, I have also worked as a realtor and understand the expectations of a loan officer handling a realtor client. It is not enough to understand the needs of the different players in a deal, the key is to go a step further and provide what they need. Customer service is key.”

Eric’s philosophy on customer service is that “quality is not only provided in products you purchase in the store, it is also available with people. I provide quality to my customers from start to finish throughout the loan process. My customers know that no question is unimportant, that I am available to them when they need me and that I will deliver on what I promise.”

Eric works closely with his wife Christina, who is Branch Manager of the Wommack Group. “The mortgage industry is very demanding upon a person’s time and I am fortunate to be in a situation where my wife not only understands these demands, she works with me to satisfy them. I think the fact that we work together gives me an advantage.”

Eric and Christina have been married since 1996 and have 2 beautiful children. Eric does not believe in all work and no play. When business allows, he and his family enjoy traveling together along with snorkeling and scuba diving. Figure: 7 TAC 81.200(c) CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A
LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD
COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS
AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE
DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV . A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN
ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF
LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A
WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE
FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A
CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE
DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV