Concepts Rise
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At Concepts Rise, we generate revenues by identifying your best customer and focusing your product on that customer segment. We will then change your operations, sales, technology and customer services models to retain the customer longer, and to have them spend more with you, and to become a referenceable customer - increasing their CLV (Customer Lifetime Value) by 300-400%.
03/07/2023
You may have an old, established business, but the odds are your customers are probably getting younger and younger. And that means they are likely consuming your product or services differently than previous generations.
Approximately two percent of a company’s topline should be devoted to investing in new technologies. That investment will likely be greater if you’re catching up.
Whether you’re investing in a new ERP system, automating a factory, or incorporating analytics and AI into your sales cycle, updating your technology is more than just an upgrade. It’s a path to evolve business models, improve customer success, and ensure even more longevity for your business.
02/14/2023
Economic conditions call for bobbing and weaving unlike many of us have experienced since 2008, and that means it’s probably a good idea to take a hard look at your corporate strategy. Check out our latest blog post “It’s (Not) Complicated” for some practical advice on how to approach this fundamental aspect of your business - https://www.conceptsrise.com/its-not-complicated/
02/07/2023
Have you established your OKRs (Objectives & Key Results) and KPIs (Key Performance Indicators) for your company this year? These tools are not mutually exclusive. Rather these frameworks coexist and should be implemented with the intention of helping your organization achieve meaningful results. Feel free to contact me if you’d like more information.
Keeping good clients happy is always top of mind. Here is one essential approach to ensure a long-lasting relationship with your best clients:
▪ Plan to meet your best clients at least once a year. Invite them to breakfast/lunch/dinner or even a Zoom Call with the following intentions:
▪ This is between you and the highest executive in the company that you deal with. No one else.
▪ This is not a selling session. This is the time to listen to their feedback, pains, plans, goals, and strategies to grow.
▪ Ask them how you and your company can help them reach their goals.
▪ Offer recommendations and innovative ideas.
▪ Tell them that you will take this back to your team and respond within a couple of weeks.
▪ Gather your team and develop ideas to support your client.
Follow up within the agreed upon timeframe.
▪ Enjoy wonderful long-term results.
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11901 Santa Monica Boulevard Ste 371
Los Angeles, CA
90025
