Ambs Call Center

Proud to announce that the Ambs Call Center team has brought home the ATSI Award of Excellence for the *16th* year in a row!!

The ATSI Award of Excellence is based on independent “mystery caller” test calls. Judges score each call, and the average becomes your company’s overall score. Any company scoring 80% or higher receives the Award of Excellence at the Annual Conference.

As always, thank you to our dedicated agents — your outstanding customer care made this award possible.

And thank you to the businesses who trust us with handling their calls every single day.

Your field tech shouldn’t have to choose between the road and a ringing phone. ⚠️‼️

But that’s what happens all the time in service businesses.

They’re driving to the next job.
A customer calls for an update.
A new lead comes in.
Dispatch needs to change something.
Someone leaves half a message that needs to be remembered later.

And now your tech is trying to keep track of details from the truck…

while also doing the job you actually need them doing.

Let’s call it what it is:
A messy intake process happening in the worst possible place.

And it costs you money and your team headache.

Here’s what needs to happen:

The call needs to be answered away from the field.
The details need to be captured while the caller is talking.
And the message needs to land somewhere your tech can review when it actually makes sense.

The speed-to-lead matters.

But fast and messy is how details get missed.

You need the message handled right before it ever reaches the field 👉 ambscallcenter.com.