Wilson Insurance & Investment Group

*** HIRING CUSTOMER SERVICE REP***

We are looking for a customer service representative.

A customer service representative, or CSR, will act as a liaison, provide product & service information and resolve any emerging problems that our customers might face with accuracy and efficiency. Will also help with billing and closing out invoices. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and CSRs can gather that information. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team goals
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with insurance terms and policies
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree'
'Work Remotely No

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Shift:
Day shift- Mon-Fri 8:30am-5:30pm
Weekly day range:

In-person
Office
License/Certification:
Property & Casualty License (Preferred)
Work Location: In person

*** FREE BACK TO SCHOOL SUPPLIES***
July 28th Wilson Insurance will be giving away 50 Backpacks full of pens, pencils, crayons, markers, binders, folders, notebooks, glue sticks, high lighters, pencil holders, paper and folders.. the pick up location will be our office in Irving Texas 2300 valley view lane ste 626 Irving Tx anytime between 10am-5pm while they last..

if you don’t need them please leave them for someone else who could use them..