ADEC Innovations

Being acknowledged by a Head of State doesn’t happen often in BPO. Recently, ADEC Innovations received public recognition from H.E. William Ruto, President of Kenya, at the Kenya International Investment Conference 2026 (KIICO).

President Ruto acknowledged the company’s 14-year legacy in Kenya, its contribution to the country’s BPO sector, and its Impact Sourcing initiatives.

🧾 Read the full press release here: https://www.adec-innovations.com/news/press-release/adec-innovations-kenya-outsourcing-kiico-2026/

📽️ Explore the shifts in GBS strategy and Africa’s role in building resilient operations in our upcoming webinar, The Next GBS Frontier: Unlocking Scalability and Excellence, on Wednesday, May 6, at 3:00 PM CET. Link in comments.

CX teams develop distinct ways of working. Some prioritize speed, others focus on consistency, or relationship-building. What’s yours?

Hit the reaction that best describes you:

👍 Fast and responsive – Built to handle volume and urgency
👏 Agile and adaptable – Comfortable managing complexity across channels
🫶 Customer-first and loyal – Strong on relationships and retention
💡Measured and thoughtful – Focused on quality and resolution.

How your team operates under pressure defines the customer experience you deliver.

As eCommerce demand grows, having the right support structure in place helps you maintain that standard at scale, and ensures a consistent brand experience across regions and touchpoints (we can help you with that!).

Since winning Service Provider of the Year at the SSON Impact Awards 2026, we've had plenty of interest in what the win was based on. So, for those curious, here's a quick overview.

The award was based on a real client case study: supporting a fast-growing US client across three initiatives at the same time:

✅ Expanding the shared services operation in the Philippines
✅ Extending delivery into Kenya, one of ADEC's longest-established Impact Sourcing locations
✅ Implementing a Technology and Innovation Program

Delivering all three at the same time, without compromising on service quality or client commitments, is what the award ultimately recognized.

Our official press release is now live on PR Newswire 👉 https://adec.link/um1EI

Full case study coming soon.