GPC Group

What's the difference between Having a Business vs. Running a Business? 🤔

The formula is simple, but ex*****on requires dedication.

💎 Today I got to reconnect with childhood friend Cole Hale. He's the Watch Director for family owned Reis-Nichols Jewelers.

⚖️ Cole is enthusiastic about sharing what he does and I asked him what the secret to his happiness is. "𝘏𝘰𝘣𝘣𝘺 𝘧𝘪𝘳𝘴𝘵. 𝘞𝘰𝘳𝘬 𝘴𝘦𝘤𝘰𝘯𝘥", he said before I could finish asking the question.

⌚ As a luxury watch dealer, Cole shared that 𝗵𝗲 𝗱𝗼𝗲𝘀𝗻’𝘁 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝘀𝗮𝗹𝗲𝘀. "𝘗𝘦𝘰𝘱𝘭𝘦 𝘣𝘶𝘺 𝘸𝘢𝘵𝘤𝘩𝘦𝘴 𝘧𝘰𝘳 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵 𝘳𝘦𝘢𝘴𝘰𝘯𝘴", he explained. He provides education and helps guide clients to a piece that speaks to them - regardless of the price.

💍 Cole gave me a tour of their impressive facility where they don't just sell fine jewelry, but also service and manufacture it.

🤝 I asked the head of their Service Department what the favorite part of his job is. Without hesitation he said "𝘒𝘯𝘰𝘸𝘪𝘯𝘨 𝘵𝘩𝘢𝘵 𝘮𝘺 𝘸𝘰𝘳𝘬 𝘴𝘢𝘵𝘪𝘴𝘧𝘪𝘦𝘥 𝘵𝘩𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳." He was sincere in his response, and I believed him.

🥹 I spoke with a gentlemen in the Refinishing Room. He'd been in the industry nearly 50 years. I asked him what his favorite part of the jobs is. He said that 𝗵𝗲 𝗹𝗼𝘃𝗲𝘀 𝘄𝗵𝗮𝘁 𝗵𝗲 𝗱𝗼𝗲𝘀 𝗮𝗻𝗱 𝘁𝗵𝗮𝘁 𝗶𝘁 𝗱𝗼𝗲𝘀𝗻'𝘁 𝗳𝗲𝗲𝗹 𝗹𝗶𝗸𝗲 𝘄𝗼𝗿𝗸. "𝘛𝘩𝘦𝘺 𝘢𝘱𝘱𝘳𝘦𝘤𝘪𝘢𝘵𝘦 𝘢𝘯𝘥 𝘵𝘢𝘬𝘦 𝘤𝘢𝘳𝘦 𝘰𝘧 𝘮𝘦 𝘩𝘦𝘳𝘦", he said - almost drawing tears from a man who doesn't look as if he cries often.

♦️ It's clear to me how this family owned business has been in operation for over 100 years.
✅ They love what they do.
✅ They treat their employees right
✅ They focus on Service - Not Sales

I speak with business owners both large and small and the ones who are poised for growth always have these core attributes. If you want to learn more about the art of watches - contact Cole Hale or BJ Nichols.

👉 If you want to talk about how to improve your customer experience, grow your business, or bridge process and technology to improve your operation - visit gpcgrp.com

How do you expect your customers to show up for you…
If you don't show up for them? 🤔

👋 Meet Gordon- owner and operator of Deja Brew Espresso Bar.

☕ I came to find Gordon's establishment because his competition was inconsistent.

🔹They open late and close early, without notice.
🔹Some days, they don't open at all.

❌ Their mistake is expecting customers to adapt to and understand THEIR schedule. Rather than providing a service when their CUSTOMERS want it.

✅ Gordon, on the other hand, has only closed early 2 days in 4 years.

🔹 Once when he had to be hospitalized.
🔹 And the other when he injured himself at work.

🧵 He spent 20 years working in textiles and interestingly, helped make the sporting goods used in the movie Hoosiers.

👨🦳 Gordon shared that this is his retirement and he doesn't need the income the café provides him. In fact, he told me that he puts 100% of the profits back into the business.

He said "𝘙𝘦𝘵𝘪𝘳𝘦𝘮𝘦𝘯𝘵 𝘪𝘴𝘯'𝘵 𝘴𝘪𝘵𝘵𝘪𝘯𝘨 𝘪𝘯 𝘢 𝘳𝘦𝘤𝘭𝘪𝘯𝘦𝘳 𝘸𝘢𝘵𝘤𝘩𝘪𝘯𝘨 𝘵𝘦𝘭𝘦𝘷𝘪𝘴𝘪𝘰𝘯!" and boy is he right. When we lose our purpose in life, we begin to deteriorate rapidly.

🤝 Gordon could have chosen to have a casual attitude about his café - yet he continues to apply the lessons he has learned in business. The most important in his words, "𝘛𝘢𝘬𝘪𝘯𝘨 𝘤𝘢𝘳𝘦 𝘰𝘧 𝘩𝘪𝘴 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴."

🎯 He has chosen to show up for his customers, rather than expecting they show up for him.

Meet our Team: Ashley Ruth- Director of Communications
Read the Bio Here
https://gpcgrp.com/ashley-ruth/

Meet our Team: Benjamin Smith, Managing Partner
Please check out his bio here!
https://gpcgrp.com/benjamin-l-smith/

Meet our Team: Stephen Blevins, Managing Partner
Read his Bio Here
https://gpcgrp.com/stephen-blevins/

The GPC Advantage: Talent

Every team member at GPC Group possesses a deep and diversified background working in industry.

The GPC Advantage: Strategic
It takes a uniquely visionary yet analytical mind to develop an effective business playbook and an accomplished general to execute your battle plan. When you work with one of our talented business advisors, rest assured that you are getting both.

The GPC Advantage: Creativity
You may have already considered all linear paths to achieving your goals, but our team of strategy enthusiasts are here to offer innovative recommendations that chart an unconventional course, navigating even the most complex challenges.

The GPC Advantage: Professionalism
When you interact with a member of GPC Group, you can count on it being purposeful and professional. Our clients deserve our very best, and that is exactly what we offer them every time.

The GPC Advantage: Biblically Grounded
Our collective desire is to serve the Kingdom of the Most High and strictly adhere to His commandments. This governs all aspects of how we operate our business, and more importantly, how we treat others.

"Without consultation, plans are frustrated, but with many counselors they succeed."
-Proverbs 15:22

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