Bonfire Training

"Compassion, on its own is not enough. For effective leadership, compassion must be combined with wisdom." If you could use some support strengthening your compassion muscle, this article is a great place to start.

Compassionate Leadership Is Necessary — but Not Sufficient Caring too much can cloud your judgment.

Every day, your customer service reps turn problems into solutions and fair-weather customers into loyal brand evangelists. How do their skills stack up against this list?

Your List of the Most Important Customer Service Skills (According to Data) - Salesforce.com The search for great service starts with the people you hire. We have put together a customer service skills list that your representatives need, according to data.

Santa gone virtual?! 🎁

In this article, Author David Todd McCarty reminds us that sympathy and empathy are sometimes viewed as interchangeable descriptions for the same emotional reaction, yet they are very different. The difference in meaning is often explained with some variation of the following: sympathy is when you share the feelings of another; empathy is when you understand the feelings of another but do not necessarily share them.

The Weight Of Empathy The enormous cost of being empathetic in a fractious world, the danger of melting snow, the merits of unconditional love, and the wisdom of dogs and pumpkin pie.

Do your customers know what to expect when they buy from you? If you're not sure, check out this article.
https://themonticellonews.com/simple-ways-to-improve-your-customer-service-in-retail-p17107-147.htm