Texas Multi-Specialty Group

Fast-paced Medical Office seeking a Full time Front Desk/Receptionist (Bilingual) for immediate hire.
Location: Cypress, TX 77429)
M-F (8:30 AM to 4:30 PM)

Duties include but are not limited to answering phone calls, making appointments, verifying insurance, checking in patients, updating patient demographics, and collecting copays, this position requires extreme attention to detail.

A minimum of 1-2 years of experience in the medical field in regard to billing, insurance, and scheduling is required. Familiarity with eClinicalworks is required. We are seeking an individual who takes initiative, is a quick learner, reliable, motivated, and is a team player.

Pay commensurate with skills and experience.

Schedule:
8 hour shift, Monday to Friday

Experience:
Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
eClinicalWorks: 1 year (Required)
Language: Spanish (Required)

Our very own Dr. Onyenekwe performed the first robotically-assisted lung biopsy procedure in the northwest Houston region in May at HCA North Cypress.

The equipment used offers more precision and enables doctors to more easily diagnose lung cancer in its early stages, which is critical in the treatment and survival of lung cancer.

We are so proud of you, Dr. O!

HCA Houston Healthcare North Cypress performs landmark robot-assisted procedure Doctors in Cypress performed a minimally invasive peripheral lung biopsy using new robot-assisted medical technology.

Communicate with patients, physicians, and others with a high level of customer service. Must have knowledge of insurance, eligibility verification process; have knowledge of deductibles and coinsurance for primary and secondary policies. The ability to document clearly, work with computers and simple devices, prioritize time and complete multiple tasks with minimal supervision. This role also involves dispensing, sets-up, and providing instructions to patients on the proper use of equipment such as CPAP, Bi-PAP, and other complex equipment and ensures that patients can effectively operate and maintain equipment.

Essential Duties & Responsibilities
- Verification of insurance to determine eligibility for supplies, diagnostic testing and or machine set-ups.
- Complete PA’s (Prior Authorizations) with insurance, as necessary.
- Facilitate the communication between the patient, physician and insurance as required to meet the needs and expectations of the patient.
- Schedule appointments for re-supply, diagnostic testing, and machine set-ups.
Instruct patient on proper use of equipment such as CPAP, Bi-PAP, and other complex equipment and ensures that patients can effectively operate and maintain equipment.
- Answer patient questions related to insurance, diagnostic testing and DME equipment.
- Respond to patient inquiries and requests in a timely manner working with other staff members to expedite service whenever possible.
- Maintain cleanliness and organization of exam rooms and storage area.
Monitor CPAP Compliance report and follows up with non-compliant patients.
- Arrange for supplies to be shipped to the patient as needed.

Skills
- Ability to thrive in a fast-paced medical office and demonstrate skills of reliability, multi-tasking, and prioritizing.
- Motivated and positive attitude.
- Excellent phone communication and customer service skills.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills, and the ability to interact with patients, providers, and staff.
- Ability to work under pressure to meet deadlines, ability to function with autonomy and minimal supervision.

Qualifications
- Minimum of 1 year of working in a medical office is required.
- Minimum of 1 year of insurance verification experience is required.
- eClinical Works experience preferred.
- Bilingual preferred but not required.

Pay to commensurate with experience.