Sandcastlesfm

Does anyone out there know of someone up the ladder at USAA? My wifes drivers license and tag were suspended due to USAA not confirming that we had coverage on one of her vehicles. Been with USAA for right at 40 years now and they always were quick and polite. I had a 1 hour phone call where 50 of those minutes I was placed on hold. Next day, same thing. Finally talked to a supervisor who said they were looking into it and would get back to me in a day or so. A day or so?????? My wife isn't driving right now and its USAA's fault to begin with. I need help. FAST!!!