Your appointments are very important to VENUS Lash & Beauty, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations or rescheduling. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the
services are reserved for you personally, a Cancellation fee will apply. We will be asking for a credit card to have on file.
*Cancelling and Rescheduling Policies:
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount. This will be billed to the credit card on file unless other arrangements are made. A email reminder is sent 48 hours prior to all appointments. 24 hours prior to the appointment all appointments are considered confirmed.
** No Show/Late Policy:
- Should you be more than 15 minutes late to your appointment you will be required to reschedule your appointment and pay for 50% of your scheduled appointment/appointments. We reserves the right to require you to prepay for future appointments with no refund given if the cancellation/rescheduling policy is not followed for all prepaid appointments.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel or reschedule within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
***Service Return Policy:
We do not give refunds on any services rendered. Due to the nature of the service, please notify us within 72 hours of service date with any problem and/or concerns regarding your service We will gladly correct the problem within that time frame, as refunds will not be given. If you arrive to your appointment with eye makeup on you will not qualify for the 72 hour guarantee.
****Scheduling:
Refills for eyelash extensions are required approximately every 2-3 weeks depending on natural lash cycle and proper care. A refill scheduled over 4 weeks from the previous appointment will need to be rescheduled as a full set. Also in order to qualify for a refill you must have a MINIMUM of 40% of your lashes remaining. If you have under 40% lashes remaining a new full set will be charged.
If you require any changes or additional services, these must be requested prior to your appointment. This will allow us to ensure you are scheduled for the appropriate amount of time for your scheduled services. We offer multiple different refill options please ensure you are scheduling enough time for your lash needs as we may not be able to accommodate additional time needed the day of your scheduled appointment.
