Unetek

Customers hate waiting on hold. Most businesses think the only solution to managing their call volumes is to hire more people. But that can be difficult with it being harder than ever to find talent and budgets shrinking due to economic uncertainty. Fortunately, there are ways to reduce your hold times without adding headcount:
THE WAY:
1. Deflect calls to other communications channels like email or SMS texts that allow frontline users to answer multiple messages simultaneously
2. Let customers opt for a callback rather than wait on hold
3. Use canned messages to expedite responses to common questions or requests

Learn more HERE! https://bit.ly/3OO40nu

Accessibility is not the same as availability. Businesses may claim they’re available but if it requires too much effort on the customer’s part to contact them, they might as well be miles apart. Being accessible is all about understanding the way your customer wants to communicate and removing the effort to do so as much as possible.
HERE’S HOW TO GET STARTED:
1. Set up your call routing so customers quickly get to the right person the first time
2. Fast track customer verification by integrating your system of record to your customer communications platform
3. Ask customers or search call transcriptions to find out your customers’ communications channel preference and offer more ways to connect like email, SMS, webchat, and voice

The workplace ecosystem now includes millions of remote workers as well as employees that are always on the go. This change means that employee tools must support the new workforce – tools like Unified Communications as a Service (UCaaS). UCaaS can improve productivity in the workplace, empowering employees to communicate on their terms, and get more done. Learn more about how UNIVERGE BLUE CONNECT can help your employees be more productive from anywhere: https://bit.ly/3GOwTuO