StellarStay

We’re a Superhost Again — Thanks to You! 🌟

We’re beyond excited to share some incredible news — we’ve officially earned Airbnb Superhost status once again! 🎉

This recognition isn’t just about badges and ratings; it’s a reflection of the trust, respect, and connection we’ve built with every single guest who’s walked through our doors. Your positive energy, thoughtful feedback, and kind words have helped us reach new heights — and we couldn’t be more grateful. 💛

🌍 What It Means to Be a Superhost

Becoming a Superhost isn’t automatic — it takes consistent excellence in hospitality. Airbnb evaluates hosts every quarter across key metrics like guest satisfaction, reliability, and communication. To earn the badge, a host must maintain:

A 4.8+ overall rating (we’re proud to hold a 4.9 ⭐ average)

At least 10 completed stays (we’ve hosted 1434 stays this past year!)

A 0% cancellation rate, ensuring every booking is honored

A 100% response rate, showing that every guest message matters

These numbers represent more than performance — they represent people. Families reuniting, friends celebrating, travelers exploring, and memories being made in the spaces we’ve lovingly prepared.

💫 Our Promise: Stellar Hospitality Every Stay

Whether it’s a cozy mountain retreat or a sunny lakefront getaway, we believe in offering stellar stays that feel like home — clean, comfortable, and cared for in every detail. Our cleaning and support teams work tirelessly behind the scenes to ensure each space shines with warmth, comfort, and character.

And when you message us — whether to ask for local recommendations or to double-check check-in times — you’re always speaking with a real person who genuinely cares about your experience.

🏡 The Journey Ahead

Earning Superhost status reminds us why we started in the first place: to create spaces that inspire rest, connection, and joy. As we continue to grow, we’re expanding our StellarStay™ signature standards across new properties and cities — ensuring that wherever you stay with us, you’ll always experience the same level of hospitality and trust.

To our amazing guests: thank you for choosing us, for your kind reviews, and for helping us achieve this milestone once again. Your support means the world to us, and we can’t wait to welcome you back for another 5-star experience. 🌠

With gratitude,

The StellarStay Team ✨

We’re a Superhost Again — Thanks to You! 🌟 | StellarStay We’re beyond excited to share some incredible news — we’ve officially earned Airbnb Superhost status once again! 🎉 This recognition isn’t just about badges and ratings; it’s a reflection of the trust, respect, and connection we’ve built with every single guest who’s walked through o...

Why Hosts Sometimes Can’t Change Reservation Dates — A Real-Life Example

At StellarStay, we’re passionate about creating amazing experiences for our guests, and we truly enjoy going the extra mile whenever we can. We love seeing families and friends come together, and we know that plans sometimes shift. However, there are moments when we have to gently say “no”—not because we want to, but because we’re bound by platform policies and the responsibility we carry as stewards of someone’s home.

Let us share a real example to help explain why hosts sometimes can’t change reservation dates—even when we’d love to be flexible.

Back in early February, a guest named Jacky booked one of our homes for a weekend stay at the end of May. Everything was confirmed under Airbnb’s strict cancellation policy, which is outlined in the listing and includes limited refund eligibility. It gives guests a full refund only if they cancel within 48 hours of booking and at least 14 days before check-in. After that window, partial refunds—or none at all—may apply.

Fast forward to just a few days before check-in, and Jacky reached out asking to change the reservation to November. While on the surface that might seem like a simple scheduling update, it actually raised a few concerns. In reality, shifting the dates that far into the future—so close to the original check-in—would be a way to bypass the strict cancellation policy that was agreed to back in February.

Why Date Changes Aren’t Always Possible

So why didn’t we just approve the change? Here are a few important reasons:

- The reservation is a contract: When a guest books under specific cancellation terms, that blocks the host’s calendar. The home is taken off the market for those days, and potential bookings are lost. A last-minute change to distant dates often means we can’t rebook the original dates.

- Airbnb’s system restricts this: Hosts can’t override platform logic. Airbnb limits how and when reservation changes can be made—especially under strict cancellation policies. It’s not just about willingness; sometimes, it’s not even technically possible.

- It has to be fair for everyone: If one guest is allowed to change terms to avoid cancellation fees, others may expect the same, creating inconsistency and unfairness. We treat every guest equally and honor the same policies across the board.

What We Offered Instead

In Jacky’s case, we offered an option we believe is as fair as it gets: if she decides to cancel and the dates get rebooked, we’ll refund those rebooked nights in full. It’s a win-win if someone else takes the spot.

We also want to gently remind all guests to take time before booking to review:

- The listing details

- The cancellation policy

- The house rules

These are all part of the rental agreement and are key to avoiding surprises later on.

The Bigger Picture

We completely understand the desire to adjust plans—especially when life throws a curveball. But vacation homes are not hotel rooms. Most are privately owned properties in quiet neighborhoods, and hosting comes with real responsibilities: to neighbors, to local laws, and to the homeowners themselves.

So when we say we can’t make an exception, it’s not personal. It’s about protecting the trust placed in us, ensuring fairness, and keeping the booking process smooth and predictable for everyone.

If you ever have questions before booking, please reach out. We’re always happy to help you choose the right home for your plans, set the right expectations, and ensure your stay is absolutely stellar.

Warmly,

The StellarStay Team ✨

Why Hosts Sometimes Can’t Change Reservation Dates — A Real-Life Example | StellarStay At StellarStay, we’re passionate about creating amazing experiences for our guests, and we truly enjoy going the extra mile whenever we can. We love seeing families and friends come together, and we know that plans sometimes shift. However, there are moments when we have to gently say “no”—n...

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