Baked by Bean

heat sealed to ensure maximum freshness. Orders are placed inside bakery boxes or bags as appropriate, for easier transport.

-Availability-
When inquiring about available dates, please keep in mind that my calendar can fill up quickly and availability is subject to change. Inquiring about a date does not reserve your spot on my calendar. Dates are only reserved when your deposit has been paid. Orders should be placed no later than 2 weeks out from your event.

-Quotes-
I am happy to give quotes on orders. Feel free to send me inspiration pictures or ideas. I do 𝗻𝗼𝘁 offer copyrighted images and/or characters. I also will not exactly replicate another baker’s work.

-Placing an Order-
I will send you an invoice via Square with details of your order. After receiving your invoice, it is your responsibility to confirm or pass within 24 hours. A 50% deposit (non-refundable, transferable dependent on my availability) is due to confirm your order. Failure to pay your deposit cancels your order. Feel free to reach out to me if you are having difficulty making the payment. Final payment (remaining 50%) is due 1 week before your pick-up date. Failure to make your final payment on time will result in your order being canceled - your deposit will 𝗻𝗼𝘁 be refunded and will 𝗻𝗼𝘁 be transferable to a different date. Orders placed less than 2 weeks before event date will require 100% payment up front and may be subject to a 25% rush fee.

-Payment Options-
Payments may be made using credit card (via Square). If this is a hardship for you, please contact me.

-Change an Order-
Changes to cookie designs, quantities, or dates may be requested. I will do my best to accommodate your request. All changes must be requested no later than 2 weeks before your event and may be subject to additional fees.

-Cancel an Order-
Canceled orders will be given credit for the amount paid, which will be good for 6 months following cancellation date. No refunds will be given for canceled orders. Orders canceled one week or closer to event will receive no credit. If I must cancel an order due to emergency, a full refund will be issued.

-Refunds-
All sales are final. If you are not satisfied with your order, all uneaten cookies must be returned within 24 hours to assess their condition and determine if a credit may be issued for a future order.

-Pick Up-
Orders must be picked up on the agreed upon day, in the agreed upon time frame. My schedule is busy and although I work from home, I do not have time to wait on you. Contact me if you need to change your pick up time. If you do not pick up your order, I will reach out at the end of that day. I will reach out a second and final time 24 hours later. Failure to respond or reach out to me after 72 hours results in your order being forfeit. No refund or credit will be issued.

-Order Release and Cookie Care-
Once you have left with your order, the order is no longer my responsibility. Please clear a flat surface in your vehicle to set the box(es) on. Cookies are fragile and it is important to handle them with care. Payment of your deposit indicates that you agree and comply with the above terms and conditions.