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For more than 65 years, the mission of Automatic Merchandiser has been to facilitate the success and growth of the vending, micro market, and office coffee service (OCS) industry by taking a stand on industry issues and by providing actionable insight, future trending, and hands-on information regarding products, equipment, technology, healthy convenience, workplace beverages, and operations manag
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05/14/2026
Office coffee service may not generate the same buzz as smart markets and autonomous retail, but for many convenience services operators, it continues to be one of the industry’s most dependable growth opportunities.
As employers invest in workplace amenities and employee experience, operators are finding new opportunities to grow recurring revenue, strengthen customer relationships and expand service offerings beyond traditional vending.
Bob Tullio explores why OCS still matters — and why many operators see more opportunity ahead.
Now is the time to go all in on OCS while everyone else chases smart markets There is no question about it, the convenience services industry is experiencing a defining moment. Questions are swirling about in the heads of convenience services operators...
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