First Internet Bank

Customers don’t remember the mistake.

They remember how you made it right. https://thefinancialbrand.com/news/banking-fraud/the-1-5-billion-question-measuring-dispute-managements-impact-on-customer-lifetime-value-197210

Our President believes dispute management is one of banking’s most powerful trust-builders.

The $1.5 Billion Question: Measuring Dispute Management's Impact on LTV Banks treat fraud disputes as a cost, but how they resolve them quietly drives churn, card usage, and millions in lost CLV.

Ready to make your savings work smarter? Our President and COO, Nicole Lorch, breaks down the differences between savings options and how each can help you feel more confident about your money.

https://www.youtube.com/shorts/DL2d_ARyF8Y

Want to learn even more? Catch the full podcast episode with Tiffany Sauder, Life of And on your preferred streaming platform.

Fishers, Indiana - home to our HQ - has been ranked one of the top places to live in the country by U.S. News and World Report. Proud to call this community home! Fishers Indiana Government

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Carmel, Fishers named top 2 places to live in country by U.S. News & World Report “It’s an honor to consistently rank as a top place to live in America,” Fishers Mayor Scott Fadness said in a news release.

Our First Ladies resource group recently hosted a lunch n’ learn exploring how to safely and effectively use AI in everyday workflows. At First Internet Bank, we’re always imagining a better way to bank — and to work.