ComNet Solutions

Visit our blog: www.comnetsolutions.us/blog/ for a valuable PDF document that illustrates how cloud telephony has evolved from previous business models and its alignment with the stages of technology evolution. Although cloud telephony is deployed through new VOIP technology originating from the internet (cloud) through a third party data center, its business model basically duplicates the original Bell System model of sole provider for all services and equipment at a reoccurring monthly rental (subscription) fee. Premise VOIP solutions through authorized manufacturer dealers however, build on the financial benefits clearly established by the interconnect industry years ago based on the ownership (purchase/lease) model plus the advantages of new VOIP technology and the confidence of premise reliability, security, hardware and software management.

VOIP Telephone System Solution Portfolio: System Flexibility
This second of five solutions portfolio/benefit suite focuses on:
Flexibility Solutions Portfolio – The Imperative to Scale with the Business
Respond to current business situation (start-up, growth or recovery), scale with the business, keep pace with marketplace demands and meet customer expectations. Integrate with information technologies and align with the business to drive performance.

•Scalable digital platform designed for flexibility in deployment, initial design, to adapt, to grow with investment protection lifeline migration path
•DIY initial installation configurator and ongoing administration or certified ComNet implementation and optional managed services
•On-site or remote system administration, live programming modifications and hardware upgrades
•Cost-effective station/user phone match, flexible feature assignment, personal user settings and programmable telephone keys, full-duplex speaker phones and wireless conference room stations available
•Mix and match analog, digital and IP phones to build on initial telephone cable investment, integrate with IT infrastructure and/or migrate on-demand
•Seamless access, transparent answering and common features for home based or remote employees and multiple location networks

VOIP Telephone System Solutions Portfolio: Business Operations
This fourth of five solutions portfolio/benefit suite posts focuses on:
Business Operations Solutions Portfolio – The Imperative to Manage Back-office, Cost and Production Center Resources with Bottom-line Impact Improve overall office efficiency and information and communications flow. Objectives include prevent costs, reduce, control expenses while increasing efficiency and production quality

•Customer support, appointment, collection, feedback, help-desk and other back-office multimedia contact (call) centers (ACD)
•Automated staff scheduling, shift notification, promotions and other announcements through virtual voice mail boxes or dedicated phone numbers or direct in departmental access
•Call coverage suite with simultaneous or sequential ringing, ringing phone pick-up, flexible call forward, queuing, routing, distinctive ringing and flexible transfer with ring-back
•Cost effective trunking, station set allocation, feature access, line access and toll restriction to reduce operating costs
•Employee productivity management suite to eliminate inter-office calling charges, least cost routing, toll restriction, feature access and dialing limitations to reduce costs
•Flexible account codes for customer bill back or department cost allocation
•Optional relay service for door lock, door intercom and alternative ringers/bells or chimes
VOIP