SteadyPoint

Create tickets to deliver proactive support to your customers, and keep all your correspondence together by sending external emails from a ticket.

This link below will show you how to create new tickets and create an external email in a ticket to communicate with you customers.

The process of this is as follows:

- Customer sends an email that is raised as a ticket.

- User replies to email via helpdesk and will be received by customer via email.

- Back and forth communication between client and user takes place ticket via email.

https://blog.steadypoint.net/communicating-with-external-users/

Start your 30-day free trial with SteadyPoint Helpdesk, Office 365’s Best Helpdesk Solution now!

https://www.steadypoint.net/

We are excited to announce SteadyPoint Helpdesk 1.0.2.2 release!

Features:

- Editable Knowledge base

- Custom Date Format

- Additional permission selection with adding/viewing activities

- Save tickets filter during the session

- Update Default selected statuses in tickets view (every user can set his default statuses to be viewed)

- General Bug Fixes

Learn more about 1.0.2.2 update:

SteadyPoint HelpDesk 1.0.2.2 | SteadyPoint Blog SteadyPoint HelpDesk 1.0.2.2 1) Editable Knowledge base information After creating and saving knowledge base, you are now able to edit/change/add any information from previous knowledge base created 2) Select your preferred Date Format Choose the preferred date format and apply to the entire system....

Start categorizing your request types by adding categories and sub-categories to your request types

For example:

– Workspace: IT Helpdesk

– Request Type: Report an issue

– Category: Laptops

– Sub Category: Power cable

https://blog.steadypoint.net/types-and-sub-types/

Start your 30-day free trial with SteadyPoint Helpdesk, Office 365’s Best Helpdesk Solution now!



https://www.steadypoint.net/

Categories and Sub Categories | SteadyPoint Blog Types and Sub Types are a lower level or categorization from the Request Types. Types and Sub Types offer more details and allow tickets to be more specific. The benefit of using the Types and Subtypes is to allow the user to drill down in the reports and assign different teams for types and subtype...